Customer Service Representative - 080

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations. Receive and process payments. Update lot (vehicle) notes in the system. Answer multi-line telephone in a professional manner. Face-to-face customer interaction. Use company resources to gather information and offer solutions to meet customer needs. Contact clients to obtain vehicle pick-up information. File documents according to criteria. Process mail incoming and outgoing per criteria. Read and interpret various reports and documents. Proper completion of sale documents. Other duties as assigned. Required Skills & Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Other details