Area Supervisor

Company Overview/Benefits:

Brosnan has created a new leadership position in Minneapolis, MN! Great opportunity for a security officer to step into the supervisor and management level within the security industry.

The pay rate is $19 an hour

Thirty-two hours of standing post and 8 of management work. Paid for 40 hours a week!

Medical, Vision, and Dental plans

401k with a 4% company match

Depending on geography, the Area Manager reports to the Operations Manager or District Manager. The Area Manager has direct ownership of their area, all sites within, and everything that occurs or fails to occur in that area. The Area Manager directly supervises the Security Officers and Site Supervisors working in that given (geographically isolated) area. The Area Manager's duties include but are not limited to direct, regular supervision, direction, and support of security personnel through site ownership, evaluation of Officer and Supervisor performance, and providing training to correct shortcomings. The Area Manager is the primary point of contact for outlining deficiencies and actions taken to remedy them and highlight exceptional performance. The successful Area Manager will know and understand the roles and responsibilities of the Brosnan Risk Consultant's (BRC) Site Supervisors and Security Officers and all aspects of the sites under their management. The Area Manager must have a valid Driver's License, personal transportation, and security officer credentials for the places they supervise.

Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We offer both full-time and part-time opportunities. We also pride ourselves on promoting within. Many of our employees began their careers as Security Officers, and today we are proud to say they have become a part of the Senior Leadership Team (SLT). In addition, we offer medical, dental, and vision coverage, along with 401K (company match).

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

Qualifications:
Minimum of 2 years of experience in a security services management role or security supervisory experience in a multi-site environment
Honorably discharged veteran, law enforcement experience or college preferred
Must have a valid, state-issued Driver's License and clean driving record
A US citizen or an alien lawfully authorized to work in the United States
Must present a professional image
Excellent communication skills and customer service experience
Skilled multi-tasker
Keen attention to detail
Reliable transportation and proximity to the market assigned
Supervisory and scheduling experience required
Must be proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
Technology savvy
Experience using scheduling software
Responsibilities:

Key Responsibilities

Stands post for 32 hours a week. While standing post, the Area Supervisor has similar responsibilities to a Site Supervisor, specifically;
Serves as the primary client facing point of contact on their assigned sites in designated remote markets.
Responsible for KPI management, remedying and escalation of all issues at sites within their area.
Must have a flexible schedule and be able to mirror (ideal) or substantially overlap the Asset Protection Operations Leader (APOL) schedule.
Meets with client representatives regularly, as needed, to provide assurance that all security requirements are being met to provide quality customer service.
Is the most knowledgeable and experienced security team member in their given areas.
Partners with branch HR/Recruiting Team in the identification and hiring of Security Officer talent.
Onboards, trains and mentors new Site Supervisors and Security Officers.
Ensures Security Officers are completing patrols and accurate / timely reports.
Ensure officers are in the approved uniform.
Ensures officers have required certifications (i.e., state guard license, Drivers license)
Ensure SOP's are followed and adhered to BRC and client standards.
Ensures officers are properly utilizing training and observation skills to deter criminal activity.
Communicates any technology, logistical and/or operational concerns to the Operations Manager or District Manager.
Sets the standard for BRC by consistently demonstrating a high level of professionalism in daily interactions and all forms of communication
Communicates Securitime and Incident Report metrics, while providing site level troubleshooting support in response to deficient metrics.
Coaches officers on performance and assists with identifying future promotions.
Train Officers, review post orders and other details assigned with subordinates. Makes recommendation on Post Orders adjustments based upon site level changes.
Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift.
Ensures all technical formats are trained on, understood and used daily to Brosnan standard.

Client Feedback: Solicit constructive feedback from the clients

Utilize the Client Feedback Form found within the TrackTik application to guide you through the conversation.
Ask the right member of the client's organization for feedback, such as Store Directors, Asset Protection Assistant Store Managers, Store Manager, Security Project Managers, etc.
Know the questions you're asking before going into the meeting; referring back to the form during the meeting may be perceived as if the client does not have your undivided attention.
Ask specific questions related to the Security Teams appearance, professionalism, communication, equipment operations, cleanliness of the mobile patrol vehicle, patrol patterns, accolades, etc.
When receiving negative feedback, reassure the client the issue will be corrected timely and provide an eta on the resolution once the problems have been resolved.
Once and work together on creating an action plan to correct the problem.
Once an action plan is in place, communicate it with the client via email with your BRC Operational Leadership in copy.
The Operations Team reviews and approves all Client Feedback Forms within the TrackTik application; it's essential that your report is factual and includes a resolution to all service concerns. For more details, refer to SOP - Client Feedback Follow Up.

When not on post, conduct episodic Supervisor in person Post Inspections of both their assigned sites and other sites in the area. Additionally, Phone Checks will be made on officers working other shifts.

Determine if the Security Officer has all the essential equipment to perform their job duties, uniform, identification badge, Brosnan Cares Card, post phone, handheld radio if applicable, condition of the patrol vehicle if applicable, etc.
Troubleshoot system access to Brosnan application, such as eHub and TrackTik. If you're unable to correct the problem, immediately work with the Brosnan Command Center for assistance.
Ensure the officers understands the rest and meal break policy and are using eHub to document.
Review examples of the reportable incident to TrackTik and Securitime if applicable.
Ensure the officer understands the job site's post orders.
Assess training opportunities to include Brosnan University.
Have the officer relay the client's feedback regarding Brosnan's security services and performance.
The Operations Team reviews and approves all Supervisor Site & Phone Checks within the TrackTik application. Your report must be completed correctly and accurately. All issues that were identified have documented action taken to resolve them. For more details, refer to SOP - Supervisor Site Inspection & Phone Check Follow Up.

Other Responsibilities While Not on Post

When applicable, train and coach the Security Team to submit TrackTik and Securitime incident reports and clock in and out procedures.
Identify and address security personnel conduct or behavior issues utilizing Employee Counseling Form; Retrain, Counsel, or Discipline security personnel. For more details, refer to SOP - Disciplinary Action SOP.
Oversee vehicle cleaning and maintenance in conjunction with Fleet Logistics Team and Enterprise.
In the event of an open post, assist with contacting Security Officers to fill the post to include filling the post yourself. Will stand post as directed by branch operational leadership.
Supports Operations Manager, District Manager as needed.
Communicates with team using e-mail, phone, text, eHub, and TrackTik technology concisely and professionally.
Support HR Hiring Events and on-boarding as required.

Daily Reporting Requirements

Supervisor Phone Check (logged via TrackTik) -5 weekly
ICIMS review / requisition creation to fill holes in the Master Schedule
Client Feedback Form -weekly (minimum for assigned site)
Injury Report (if required)
Accident Reporting (if required)
Vehicle Inspection