Assistant Director of Ticket Operations

Position Information

Under the supervision of the Assistant Director of Athletics for Ticket Operations, the Assistant Director of Ticket Operations will assist in all aspects of ticketing operations and fulfillment for the Athletic Ticket Office. Duties will include but not limited to:

• Manage the hiring, termination, training, and supervision of part-time office and event staff. Responsible for scheduling part time staff to ensure adequate coverage of the ticket office and events. Approximately 15 staff members.
• Provide assistance to full-time staff (Development, Annual Giving and Administration) in various ticketing and fund development applications on the Paciolan system.
• Assist with setup and maintenance of ticketing system (events, venue layouts, print layouts, database management, priority points, email communication).
• Assist with setup and management of student-athlete complimentary ticket requests through ARMS.
• Respond to emails submitted to ndsu.bisontickets@ndsu.edu and assist with incoming phone calls.
• Assist with season and single game ticket sales and mailings.
• Process payments for Team Makers (annual giving) and season ticket renewals.
• Reconciliation of event ticket sales and receipts.
• Assist with management of major university and NCAA championship athletic events as needed. Requires evening and weekend hours for events as well as additional evening and weekend hours for event preparation and set-up. Set-up and preparation critical to success of the events and Athletic department. Errors can result in significant loss of revenue and severe negative public relations.
• Assist with set-up and management of all single game on-sales. Includes advance set-up of online ticketing system as well as management of inventory, troubleshooting during the on-sale and reconciliation of receipts upon completion.
• Preparation and reconciliation of event parking money.
• Supervise USA Wrestling ticket sales.
• Provide assistance to Events and Operations during regularly scheduled events as needed.
• Provide ticket support for away/neutral site games as needed.

Advertised Salary:

Commensurate with qualifications and experience.

Minimum Qualifications:

• Bachelor's Degree
• 2 years of box office experience
• Familiarity with a computerized ticketing system

Preferred Qualifications:

• 1 year supervising game day/office staff.
• Experience with Paciolan ticketing and fundraising platforms.

Applicant Materials Required:

• Formal letter of application (cover letter)
• Resume
• Names and telephone numbers of three professional references in a separate document attached as “Other Document 1”.

Benefits:

NDSU offers a comprehensive benefits package which includes single or family health insurance coverage with premiums paid for by the university - with an effective date for new employees the first of the month following date of hire. Other benefits include: wellness benefits, basic life insurance, retirement plan, tuition waiver, annual leave, EAP, sick leave and holiday pay. Optional benefits include: supplemental life, dental, vision, long-term care insurance, flexible spending account, and supplemental retirement plans.

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

No Smoking Notice :

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:

North Dakota State University is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

Veteran's Preference Notice:

This position is subject to North Dakota Veteran's Preference requirements.

Reasonable Accommodation Information

North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at 701-231-8961 or ndsu.hr@ndsu.edu .