Field Service Technician CANADA

Job Description

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.

Provide turnkey support for start-up, IQ, OQ, and PQ, on new machine installations.

Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.

Coordinate development activities and upgrades related to updating and improving machine functionality.

Provide support to customers, Customer Service and Sales, as required.

Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time).

Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed. Approximately 80% travel required.

Provide support to Customers, Customer Service department and Sales department as required.

Interact, support and assist the Product, Project and Sales departments with customer equipment needs, order review, design reviews, assembly, testing and final acceptance tests to become proficient with the control packages interface and integration.

Maintain necessary machine configuration documentation during installation.

Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.

Process detailed expense and trip reports on all service visits, in a timely fashion