Digital Experience Manager
- Employer
- Doosan Bobcat North America
- Location
- West Fargo, ND
- Salary
- Join our team!
View more
- Industry
- Office and Administration
- Role
- Manager
- Job Type
- Long-Term
- Hours
- Full Time
Job Details
Doosan Bobcat is investing in our digital future, and we’re looking for a Digital Experience Manager to join our team!
The Digital Experience Manager is a senior role that requires strong product management skills and the ability to manage the end-to-end digital product lifecycle. You will be responsible for the product planning, strategic roadmap development and execution throughout the Product Lifecycle, including detailing digital product and customer requirements in collaboration with the commercial team & software engineering teams. This role includes strong problem solving, leadership and relationship building skills. This position will be responsible for development of new digital products and experiences and/or improving current digital products and organizing their execution based on a deep understanding of stakeholder and end-user needs, digital product and market insights and other in-depth analysis.
Role & Responsibility
Digital Experience Product Development
- Collaborate with business stakeholders across commercial functions to assess customer needs to determine what new digital products and features should be created to maximize market share, deliver a competitive advantage and improve the customer experience.
- Identify and lead prioritization of truly innovated digital product features across large groups of business stakeholders.
- Facilitate discussion and gathering of business needs and break down business and customer needs into epics and prioritized features for agile team delivery.
- Evaluate and benchmark competitive digital products and experiences.
- Define and maintain a digital product roadmap to communicate digital product direction, timing of new digital products and features respectively.
- Conduct maturity reviews and manage digital product progression from MVP to MMP; and throughout its lifecycle.
- Work with other Agile team members to deliver new functionalities in the various portals/apps.
User Experience
- Develop thought-leadership to envision and design a desired end-state in digital services and digital products that meet end user needs and expectations.
- Assist in implementing user-centered design methods and/or design-thinking throughout the digital product development lifecycle to shape the strategy and define deliverables specific to the end service or digital product.
- Understanding and passion for customer experience, voice of customer, and marketing fundamentals.
Digital Experience Management
- Assist in the digital experience management of Doosan Bobcat’s Digital Experience Platform and its integration within Doosan Bobcat’s digital experience strategy.
- Contribute to business plans, road maps, and requirements that support digital strategy objectives.
- In collaboration with system and solution architects, define, maintain and ensure the solution meets standards and other quality requirements. Define acceptance criteria used to define definition of done (DoD).
- Translate product roadmaps into features and user stories, user interface specifications, managing digital product releases through to completion.
- Market intelligence – be the expert on your digital products and how they perform against customer expectations and demands; be the expert on your competition and how to dominate them through industry leading applications and tools.
- Sales/Support enablement – assist in the communication of the value proposition of the digital platform to internal teams including sales, marketing, aftermarket parts and service. Also assist in the development of sales and training tools to support the selling proposition and usage of the digital platforms.
- Develop and present recommendations to increase effectiveness of digital platform adoption, retention, and usage programs.
- This person will assist in communicating and pitching business cases, lead executive sponsor reviews, as well as providing intelligence and analysis to senior managers or executives.
- Work across many functional areas and digital platforms to align on ideal state future state digital customer experience and develop prioritized delivery roadmaps to support end state.
Job Requirement
- Education: Bachelor’s degree in Business, Computer Science, MIS, Marketing or related field is required
- Experience: 5>7 years of Marketing/Sales, Digital product/Systems, Engineering experience, Program or Product Management
- Experience with Analytics, Cloud technologies, Content Management Systems, Digital Asset Management systems, CRM
- Experience with Lean / Agile development methodologies. Product Management certification or Agile Certification preferred
- Hands-on experience with proven track record of delivering business projects with technology components. Strong technical background and experience working directly with engineers, with a firm grasp on the technical details driving the product
- Professionalism, strong business acumen – possess insight to larger business goals and objectives and understand how the role fits into overall strategy
- Knowledge and experience with full SDLC lifecycle
- Product development roadmap experience with agile mindset. Experience delivering Minimal Viable Products (MVP) and Minimum Marketable Products (MMP) with prioritized features and corresponding justification. Ability to use quantitative and qualitative sources to design and validate ideas
- Excellent written and verbal communication skills; ability to communicate appropriately at all levels of the organization
- Excellent teamwork skills. Strong leadership skills to bring stakeholders together; consensus builder and thought leader
- Understanding of UI/UX best practices, including when to follow patterns and when to push boundaries
- Multi – dimensional person; someone who is passionate about technology, innovation, customer experience as well as grounded in business, strategy and project management
- Experience with change management and user adoption related to new application rollout
- Travel:
- #GD
Others
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
Nearest Major Market: Fargo
Company
Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.
How do different cultures play a part in your organization?
Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.
What skills, education, and experiences does your ideal candidate(s) have?
•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.
How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.
Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now
What do you feel candidates need to know about the company before applying?
Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.
Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.
- Website
- https://www.bobcat.com/na/en/company/careers
- Location
-
North Dakota
United States
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert