Restaurant Service Manager - Wildfire

Hiring Immediately: Service Manager!

The ideal candidate will have 2-5 years of high-volume full-service restaurant experience.

We offer our Service Manager benefits and perks - here are a few:

Quarterly Bonus
Blue Cross Blue Shield Medical Insurance
Dental & Vision Insurance
Domestic Partner Benefits
Paid Time Off
401 (k)

Wildfire transports you to the lively spirit of a 1940s supper club. From the d??cor to the jazz music, Wildfire has the style and warmth that makes it perfect for an evening with friends or just the two of you. The vintage black and white photos complete the atmosphere at Wildfire. Dine in to take in the smells from the hearth oven or watch the chefs in action in the open kitchen. Relax in a comfy booth, indulge on a signature crusted steak, a delicious salad or oven roasted seafood, and sip on a martini flight, handcrafted beer or one of the fabulous cocktail creations.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

The Service Manager (also known as a Restaurant Manager) maintains primary focus on running shifts; leads and directs the daily operations of a restaurant and consistently delivers an exceptional guest and employee experience; leads and develops the front of house (FOH) and back of house (BOH) teams while fostering our Culture of Caring; and assists the General Manager (GM) in driving sales, managing costs, growing the business. Also leads pre-shift meetings and participates in line, temperature and cooler checks; oversee all closing manager duties including counting down the safe, reviewing labor sheets and preparing nightly numbers email; and updates and maintains sidework and cleanliness.

Essential Functions

Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience
Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring
Respond immediately and effectively to guest and employee needs and feedback
Maintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs require
Assist GM in managing costs, driving sales and growing the business in support of financial goals
Partner with GM and management team to interview, hire, onboard, train, schedule, supervise and develop all FOH and BOH hourly employees (including proficient use of online applicant tracking, training and other HR systems and tools)
Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination
Perform opening sanitation checklist, pre-shift line check and shift walk-throughs
Balance, pare and maintain security of all cash banks
Prepare for and conduct pre-shift and other employee meetings
Ensure repair and maintenance needs are addressed
Understand and follow the food allergy procedure and special orders/restrictions
Ensure proper food storage, quality and presentation standards, including temperature controls
Monitor and ensure the restaurant and the team's compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and Company in interactions with legal and regulatory authorities
Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed
Travel overnight occasionally as needed
Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
Effectively communicate in order to perform and follow job requirements in written and spoken direction
Multitask calmly and effectively in a busy, stressful environment
Work in a confined, crowded space of variable light, noise and temperature levels
Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

Model and promote teamwork across all teams
Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
Organize and conduct periodic informational seminars for employees
Successfully complete alcohol awareness training
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Other duties assigned as needed

INDMANAGE