Customer Service Representative/Claims Examiner (Hybrid)
- Employer
- Securian Financial Group
- Location
- Madison
- Salary
- Competitive
View more
- Industry
- Office and Administration
- Role
- Customer Service
- Job Type
- Long-Term
- Hours
- Full Time
You need to sign in or create an account to save a job.
At Securian Financial, the internal title for this position is Customer Operations Sr. Representative.
Overview:
Responsible for handling customer service related inquiries (calls, e-mails, and other correspondence) that come to the Madison Branch Office (MBO). Communicates with participating employers, employees, Wisconsin Department of Employee Trust Funds (ETF) and Home Office associates to resolve customer inquiries and solve problems regarding insurance plan provisions and administrative procedures.
Receives, reviews, processes, and examines life insurance claims and makes recommendations for payment to beneficiaries. Communicates with Home Office claims examiners, ETF, and with beneficiaries to coordinate payment of claims. Ensures the accuracy of claims entry and that claims requirements are met.
Responsibilities Include But Not Limited To:
Qualifications:
Physical Job Requirements:
Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:
Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone (voice), 711 (telecommunications relay), or by email at .
To view our privacy statement click here
To view our legal statement click here
PandoLogic. Category:Customer Service
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert