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Customer Service Representative/Claims Examiner (Hybrid)

Employer
Securian Financial Group
Location
Madison
Salary
Competitive

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At Securian Financial, the internal title for this position is Customer Operations Sr. Representative.

Overview:

Responsible for handling customer service related inquiries (calls, e-mails, and other correspondence) that come to the Madison Branch Office (MBO). Communicates with participating employers, employees, Wisconsin Department of Employee Trust Funds (ETF) and Home Office associates to resolve customer inquiries and solve problems regarding insurance plan provisions and administrative procedures.

Receives, reviews, processes, and examines life insurance claims and makes recommendations for payment to beneficiaries. Communicates with Home Office claims examiners, ETF, and with beneficiaries to coordinate payment of claims. Ensures the accuracy of claims entry and that claims requirements are met.

Responsibilities Include But Not Limited To:

  • Communicates with employers, employees, Wisconsin Department of Employee Trust Funds staff, and Home Office associates to resolve customer inquiries and solve problems regarding insurance plan provisions and administrative procedures.

  • Process State Group Life Death Claims, Accidental Death Claims, and Accelerated Death Claims, Disability Premium Waiver Claims and Accident Plan claims.

  • Audit and process applications, evidence of insurability (EOI) applications, and retirement certifications of coverage.

    Qualifications:

  • Prior experience handling claims

  • Strong customer service skills

  • Effective and professional written and verbal communication skills

  • Ability to handle phone calls professionally and with compassion

  • Strong attention to detail

    Physical Job Requirements:

  • Ability to utilize keyboard, mouse and computer for up to 8 hours per day.

  • Ability to work at least 40 hours per week.

  • Ability to utilize telephone for up to 8 hours per day.

    Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

  • Generous paid time off. We want you to take time off for whatever matters most to you!
  • Tuition reimbursement program. We value continuous learning at Securian!
  • Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
  • Continuous opportunities for new challenges.
  • Variety of health plan options as well as dental and vision plans.
  • Paid maternity/paternity leaves.

    Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone (voice), 711 (telecommunications relay), or by email at .

    To view our privacy statement click here

    To view our legal statement click here
    PandoLogic. Category:Customer Service
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