Assistant Executive Housekeeper

Ensures all public areas and guest rooms meet a high standard of cleanliness for customer satisfaction. Assists Executive Housekeeper with managing all aspects of the housekeeping and cleaning operation; including, scheduling room attendants, laundry attendants, public area attendants, night clean-up staff, etc. Assists in hiring, termination, evaluations, and disciplinary action of all staff within the department. Additionally, assists Executive Housekeeper in conducting monthly staff meetings, monthly inventory, and weekly ordering of essential guestroom supplies (amenities & linens). Must maintain the highest quality of cleanliness and maintain established room times. Inspects all guestrooms daily to ensure rooms are ready for guest occupancy. Reports any maintenance or safety concerns to the engineering department immediately for proper repair. Understands basic uses of the hotel computer system for updating room status. Maintains the lost and found within the department and updates the log daily. Visually inspects all employees within the department that the proper uniform is worn each day for work, including wearing a name tag. In the absence of the Executive Housekeeper is the acting department manager.

Purpose of Position:
To ensure the guests' needs and expectations are exceeded. To maintain the cleanliness and quality of all guestrooms and furnishings.

Essential Functions/Tasks:

• Assist guest with any special needs and make guest the 1st priority.
• Greets every guest that is met.
• Assist and accommodate all guest needs within your capabilities.
• Completes daily rooming assignments for room attendants.
• Ability to order supplies when acting as supervisor.
• Assists in linens and laundry when needed.
• Inspects every guest room every day.
• Completes daily empty room inspections & maintenance request forms.
• Completes payroll totals in a timely manner.
• Completes weekly and monthly inventory in a timely manner.
• Stocks all store rooms and inspects store room for cleanliness and organization.
• Must conduct interviews, hiring process, terminations, evaluations, and disciplinary actions.
• Must figure weekly/daily room times and paperwork.
• Control labor and ordering costs.
• Close computer at the end of the day so all rooms are at a clean status.
• Assist in handling and resolving of guest complaints.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Writes legible. Sends and receives faxes.
• Promptly reports to Manager, all incidents or occurrence of an unusual nature that could result in potential loss damage injury, or other liability to individuals or company property.
• Serve as Manager on Duty when assigned.
• Attend and conduct staff meetings.

• 1-2 Years experience preferred
• Read, write, speak and understand English.
• Neat & well groomed appearance.
• Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motion, hearing, visual acuity, and may on occasion have to lift and carry up to 25 pounds.
• Pleasant personality and people skills.
• Good communication skills.

Accountability:

• Maintain a high level of quality, service, and cleanliness.
• Maintain cost controls with regards to labor and guestroom supplies.
• Responsible for building a team atmosphere and train for individual growth.

Marginal Job Functions:

• Assist management staff in conducting and resolving guest concerns.
• Assist other areas in hotel with special needs or requests.
• Assist in all departments when staffing related problems require additional help.
• PM22

PI