FIELD SERVICES SUPERVISOR

APPLICATIONS CLOSE: APR :55 PM CENTRAL DAYLIGHT TIME

UW-Madison is hiring a Field Services Supervisor

JOB SUMMARY

More about the Division of Facilities, Planning, & Management (FP&M):

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in support of the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

More about the Transportation Services:

UW Transportation Services is a department within Facilities Planning and Management (FP&M) on the UW-Madison campus. We serve a variety of customers with a diverse set of parking and transportation needs.

Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. Primary functions include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

About the Parking Enforcement Supervisor (Field Services Supervisor) position:

The Parking Enforcement Supervisor is a important part of our Transportation Department within Facilities Planning and Management Division for UW-Madison. This individual will primarily be responsible for overseeing enforcement operations on campus and managing the day-to-day operations of Field Services. The position requires effective team-building skills, strong verbal and written communication, and attention to detail. A strong candidate should be able to manage and prioritize multiple tasks in an efficient manner.

RESPONSIBILITIES:

Supervises and schedules field service parking staff and oversees collections operations. Serves as a liaison to the department and the general public.

• 30% Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• 15% Assigns staff tasks, responsibilities, and performance standards to ensure efficiency and consistency
• 15% Provides comprehensive onboarding and routine training to employees on a variety of complex permit, enforcement regulations, policies, and job requirements including communication, conflict management, consistency in rule interpretation, and customer service
• 15% Establishes and maintains regular team meetings to communicate, problem-solve, and make decisions regarding daily operations and seeks input for departmental policies and procedures
• 5% Reviews, evaluates, and seeks customer input to continuously improve the parking enforcement programs
• 10% Coordinates the closures and communications of campus parking area events and maintenance
• programs.
• 10% Provide updates in data and reports of parking enforcement operations to help guide and direct the
• parking enforcement program.

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

INSTITUTIONAL STATEMENT ON DIVERSITY:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

EDUCATION:

Preferred

Bachelor's Degree

QUALIFICATIONS:

Required:

-1 Year of parking operations or code enforcement experience

-Driver's License in accordance to UW- Risk Management

See under Required Criteria at

Preferred:

-1 year supervisory experience

-Customer Service: Ability to provide excellent customer service to diverse audiences.

-Strong verbal and written communication and attention to detail

LICENSE/CERTIFICATION:

Preferred

Drivers License - Valid and Meets UW Risk Management Standards

WORK TYPE:Full Time: 100%

APPOINTMENT TYPE, DURATION: Ongoing/Renewable

SALARY:

Minimum $60,000 ANNUAL (12 months)

Depending on Qualifications

The minimum hourly rate for this position is $28.85 an hour (salary of $60,000 per year), but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see below for more information:

ADDITIONAL INFORMATION:

A criminal background check will be conducted on all finalists.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

We are committed to reducing bias in the recruitment process and utilize a redacted application process, which is the practice of removing personally identifiable information from application materials, before the screening of applicants begins. This may include, but is not limited to, name, gender, age, education, address, dates (such as graduation dates), photos, references, links to personal webpages, supervisor names, and/or citizenship.

HOW TO APPLY: To begin the application process, click the "apply now" button.

Please submit a resume and cover letter. In your application materials, detail your experience as it pertains to this position.

We also require contact information for three professional references

CONTACT: Passion Malotky