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Teller, Lead (Full-time)

Employer
Alerus Financial
Location
Minnetonka, Minnesota
Salary
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Job Details

Position Summary:

The Lead Teller ensures the daily operations of the branch teller line are operating efficiently and effectively as well as relied upon to resolve escalated issues with clients and staff. Will lead by example performing a ‘Player/Coach' role, provide leadership and training for the teller line staff; promotes new or expanded relationships for the company by maintaining exceptional client relations and referring clients to appropriate advisors for new products and service solutions; completes work with a high level of accuracy; and assures compliance with all applicable company policies and procedures, as well as all applicable state and federal regulations. Responsible for the security and all applicable audit items under the location.
Essential Responsibilities
Job Function 1: Employee Leadership - 40%
  • Schedule, supervise, train, and develop staff.
  • Ensure adherence to policies and procedures concerning the teller line functions.
  • Continuously working to improve the operations of the teller line and the office.
  • Support staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash discrepancies.
  • Participate in the manager on-call rotation to assist employees and respond to security issues.
  • Complete monthly, quarterly, and annual audits of cash tills, prepaid and instant issue cards, and security alarms to ensure regulatory and policy/procedure compliance
  • Train and coach teller staff to ensure cash drawers are balanced according to standards.

Job Function 2: Technical & Industry Knowledge - 25 %
  • Serve clients by accepting deposits and payments for loans and credit cards.
  • Assist clients by cashing checks, savings bonds, issuing cashing checks, ordering checks, etc.
  • Respond to and resolve all client balance inquiries, questions, and problems both in person or over the phone.
  • Maintain a balanced teller cash drawer, adhering to cash limits and discrepancy procedures.
  • Prepare client and operations documentation such as researching requisitions, checks, etc.
  • Adhere to the Safe Deposit Policies and Procedures; assist clients with box account opening, viewing, and closing (at applicable locations).
  • Manage safe deposit process (inventory, compliance, rotation).
  • Manage client debit card instant issue and PIN changes (at applicable locations).
  • Field debit card and fraud notifications.
  • Support and adhere to policies and procedures around security, client ID, cash handling, cashed check, and opening and closing procedures.
  • Understand and apply regulatory and compliance training.
  • Report suspicious transactions, activities, and situations to appropriate personnel.
  • Handle balance inquiries, client questions, and problems, and own the follow through to resolution.
  • Possess knowledge of competitive products, practices, and facilities to effectively promote Alerus product and service solutions.
  • Develop and maintain in-depth knowledge and understanding of consumer products and services including IRA's, personal and business account ownership; teller processes including branch capture; basic knowledge of consumer credit products and services; regulatory requirements as they pertain to products; compliance requirements for appropriate product areas.
  • Maintain economic and market awareness.
  • Understand business and financial services industry practices.
  • Recognize and understand regulatory environment and its impact on the financial services industry.

Job Function 3: Client Service & Support - 25 %
  • Work with other office personnel to ensure excellent client service is provided to each and every client.
  • Strong knowledge of products and services.
  • Solid knowledge of teller transactions and operations processing.
  • Responsible for referring clients to appropriate staff for new products and services.

Job Function 4: Personal Growth/Development - 5%
  • Represent Alerus in community activities.
  • Assume responsibility for career growth and development. Actively pursue continuing education, reading, and self-development to enhance skills.
  • Be flexible and adaptive when faced with changing needs of the client and the company.
  • Build solid working relationships with team members, acting as a resource for others whenever possible.
  • Recognize stressful nature of work and maintain professional and positive composure, attitude, and behavior at all events.

Job Function 5: Office Support - 5%
  • Ensure supply levels are adequate and maintained in the teller and lobby areas.
  • Ensure the teller and lobby areas appear organized, clean and professional.
  • Assist the Teller Supervisor in coordinating / setting up for special events.
Position Requirements
Qualifications:
  • Associate's degree preferred; and/or equivalent education, plus experience.
  • One year or more experience in supervising and/or training employees strongly preferred.
  • Proven ability to exceed goals.
  • Strong communication and problem solving and decision making.
  • Knowledge of all basic and specialized teller transactions.
  • Knowledge of regulatory requirements for financial transactions.
  • Knowledge of supervisory practices and principles.

Personal Characteristics:
  • Possesses excellent communication skills and enjoys working in a team setting.
  • Has a passion for serving clients and views all actions from the client's perspective.
  • Works well under pressure and meet time deadlines.
  • Is able to identify and problem solve day-to-day situations and make decisions based on good judgement.
  • Maintains a professional appearance and attitude.
  • Ability to accept, support and implement continuous change.
  • Ability to maintain strict client confidentiality.

Physical Demands - Must be met with or without a reasonable accommodation
  • Extended periods of time sitting and standing at a desk and using office equipment.
  • Ability to operate a personal computer/laptop for approximately 8 hours per day.
  • Extended time is spent reviewing physical and electronic documents.
  • The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
  • Periodically, may also do light lifting of supplies and materials which weighs in at approximately 50 lbs.
  • Will spend most of time in an indoor environment.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Company

Alerus is a company that will challenge you to be at your best and where your efforts have real, tangible effects. Our culture is one of collaboration, innovation, forward-thinking, and giving back. And, as a growing company with a presence in markets from New Hampshire to Arizona, we offer a broad range of opportunities for you to travel the career path that matches your abilities, interests, and goals.

What is the current company culture like?

While our footprint spans North Dakota, Minnesota, Arizona, New Hampshire, and Michigan, we still operate like a small company. In other words, every single person on our team matters. Our employees create our culture.

What skills, education, and experiences does your ideal candidate(s) have? Each position has their own specific requirements and qualifications. In addition to those, Alerus seeks people who live out our fundamental beliefs every day: do the right thing, cherish people, empower with knowledge, respect everyone, serve with passion, and embrace change.

How would you describe the company leadership/team management? Alerus has a diverse executive and leadership team. Each leader comes with a wealth of experience and knowledge within their field to help their teams succeed. Alerus leaders, including our C*Suite executives, maintain regular communication with employees on company updates and goals.

Where do you see the company/organization in the upcoming years? Alerus has bank and office locations in North Dakota, Minnesota, Michigan, New Hampshire and Arizona. While we continue to serve our clients in these states we also look to grow our national footprint to best serve clients wherever they may live.

What do you feel candidates need to know about the company before applying? Alerus is more than just a bank and offers many products for our clients including personal & business banking, mortgages, wealth management and retirement savings. We continue to grow and expand but still maintain and operate with a small business feel. We would not have continued success without our employees and all the hard work they do to serve our clients with passion.

See the current Alerus job openings below!

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