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Billing Specialist

Employer
KSM- Securian Financial Group
Location
Rochester
Salary
Competitive

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At Securian Financial the internal title for this role is Customer Operations Spec.

Overview:

Affinity Customer Service is an exciting division that aligns with our corporate efficiency goals. This includes streamlining workflows and provide excellent customer service that meets or exceeds our customers' expectations.

We're looking for an individual who is flexible, positive and enthusiastic. An ideal candidate is a self-starter who enjoys a fast-paced environment, thrives on problem solving and is a multi-tasker. In this role you would mentor and develop talent in others while responsible for daily production.

Responsibilities Include But Not Limited To:

  • Assist with the development and regular delivery of reportable metrics.
  • Implement streamlined processes and systems to ensure and efficient utilization of resources
  • Manage the employer billing processes, tasks, and interdepartmental functions for the self-administered Group employer market life insurance products
  • Prioritize work distribution for the team and drive processes and procedures that ensure the team consistently, effectively, and efficiently meets our quality and service level standards/performance guarantees
  • Develop strong relationships with external clients and internal partners to ensure processes are flexible, cost effective, accurate and are in compliance
  • Provide expert training, mentoring, and coaching to team; provide feedback to leadership on associate performance and implement corrective action to prevent future issues

    Qualifications:

  • Organization, planning skilling and ability to prioritize competing tasks. Pivot as needed.
  • Strong attention to detail to ensure accuracy when researching problems and performing detailed calculations and Quality Assurance.
  • Communicate effectively by adapting to your audience, actively listen, and applying those skills both verbally and in written documentation.
  • Advanced math skills to calculate premium, coverage amounts etc.
  • Ability to read and interpret data from large spreadsheets
  • Strong customer focus; internal and external customers.
  • Ability to work effectively and be productive both individually and in a team environment.
  • Reliable and flexible to work overtime when needed.

    Physical Job Requirements:

  • Ability to utilize keyboard, mouse and computer for up to 8 hours per day
  • Ability to work at least 40 hours per week
  • Ability to utilize telephone for up to 8 hours per day
  • Ability to perform grasping tasks throughout the entire work day. (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

    The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.

    Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

  • Generous paid time off. We want you to take time off for whatever matters most to you!
  • Tuition reimbursement program. We value continuous learning at Securian!
  • Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
  • Continuous opportunities for new challenges.
  • Variety of health plan options as well as dental and vision plans.
  • Paid maternity/paternity leaves.

    Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

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    PandoLogic. Category:Finance
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