Client Success Manager I
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Commerce/Business Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The FIS Banking Solutions Client Experience is a team of fast-paced, motivated industry experts that are dedicated to the success of the group. FIS is dedicated to creating best-in-class client experiences through a direct, trusted partnership that delivers shared success. FIS has been serving credit unions and banks for 40 years. Today, we are actively working with over 4,000 clients. We offer integrated and modernized payments platforms for the digital economy now and in the future.
We are looking for a Client Success Manager I to join this exciting team. Ideally, we are looking for someone who is located in Milwaukee, WI or St Petersburg, FL to work in a hybrid environment.
What you will be doing
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Commerce/Business Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The FIS Banking Solutions Client Experience is a team of fast-paced, motivated industry experts that are dedicated to the success of the group. FIS is dedicated to creating best-in-class client experiences through a direct, trusted partnership that delivers shared success. FIS has been serving credit unions and banks for 40 years. Today, we are actively working with over 4,000 clients. We offer integrated and modernized payments platforms for the digital economy now and in the future.
We are looking for a Client Success Manager I to join this exciting team. Ideally, we are looking for someone who is located in Milwaukee, WI or St Petersburg, FL to work in a hybrid environment.
What you will be doing
- Responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.
- Send standard client success plans
- Lead digital first bill reviews
- Review client metrics, plan and prepare digital semi-annual success reviews
- Resolve client issues and assist in ticket creation for more complex issues
- Participate in the renewal process to advocate for reviewal risks and client needs
- Provide input on mass enablement opportunities
- Other related duties assigned as needed.
- 3+ years of experience in a Client Relationship or Client Success Role
- Knowledge/background in a Banking or Credit Union environment
- Ability to listen and escalate concerns of clients regarding current products/services
- Strong technology expertise - proficient in Excel, able to analyze situations and data, and dashboards
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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