Client Success Manager

Job Title:

Client Success Manager

Job Description

Essential Functions/Core Responsibilities

Knowledge/experience with qualitative and quantitative marketing research program management

Knowledge/experience with both continuous tracking and ad hoc marketing research programs

Knowledge/experience with transactional and relationship survey programs

Ability to consult on survey design and scaling

Experience with statistical testing and data weighting

Ability to consult on/design/facilitate sampling business rules and processes

Proactively manages project status, creatively solving complex problems and conflicts to ensure project success

Provides ongoing consultation to clients and internal team members

Leads cross-functional project teams

Drives process improvement and innovation and contributes to best practice development

Functions as trusted advisor to clients and internal stakeholders

Independently manages complex research programs

Makes valuable contributions in analytic planning meetings

Effectively manages projects through all phases, including initial launch

Owns department initiatives and sees through to completion

Reacts to challenging situations with resourcefulness, creativity and client focus

Brings organization and consistency to unstructured project environments

Partners closely with Account Management to develop and deliver account strategy and to retain and grow client relationships

Exemplifies the Concentrix culture and values - acting with integrity, being tenacious in the pursuit of excellence, being bold and decisive, being fanatical about client and staff.

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with 10+ years of related experience preferred
• Excellent communication skills (written and verbal), ability to effectively present information to internal and external associates
• Advanced Microsoft Office skills
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Excellent attention to detail
• Strong customer service disposition and sense of professionalism
• Solid understanding of the organization's business operations and industry.
• Demonstrated business acumen
• Demonstrated ability to comprehend, analyze and interpret
• Demonstrated knowledge of marketing research practices and principles
• Experience with client-facing data reporting platforms preferred

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ()

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

???English ()

???Spanish ()

To request a reasonable accommodation please click here () .

If you wish to review the Affirmative Action Plan, please click here () .