Urgent Hiring - Interviews Happening This Week!
Join our dynamic team as an Executive Housekeeping Manager and play a pivotal role in shaping the guest experience in a bustling, high-volume hotel setting. Your mission will be to lead our housekeeping operations, collaborating with leaders across hospitality, operations, and marketing to ensure operational excellence and a stellar guest experience. As a key figure in our Hotel Operations leadership team, you'll embody our core values and drive an outstanding team culture.
Develop and implement strategies for enhancing productivity and efficiency.
Perform regular inspections, ensuring top-notch room and common area standards.
Uphold compliance, control procedures, and continuous improvement initiatives.
Handle guest requests and issues, elevating guest satisfaction and loyalty.
Efficiently manage resources to meet financial goals.
Inspire and coach the Housekeeping Leadership Team, fostering accountability.
Engage in regular interactions and communication with frontline team members.
Conduct performance reviews and facilitate team training and development.
Oversee the recruitment, onboarding, and training of new team members.
Enhancing Guest Experience:
Collaborate on group room contracts and high-profile events.
Implement training and recovery strategies to ensure exceptional guest experiences.
Liaise with various departments to support and promote housekeeping services.
Act as Manager on Duty for the Hospitality Division.
Manage vendor relations for amenities and equipment.
Relevant post-high school education or equivalent hospitality management experience (5+ years).
At least three years of supervisory or management experience in hospitality, preferably in hotel housekeeping.
Strong interpersonal and organizational skills.
Proficient in operational and financial data analysis.
Experience in high-volume operations with a large team.
Skilled in standard office software and hotel reservation systems.
Participate in budget preparation, manage assigned responsibilities within budget, and report on variances.