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Loan Servicing Specialist

Alerus Financial
Fargo, North Dakota
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Job Details

Position Summary:
The Loan Servicing Specialist is responsible for booking and servicing all types of loans, including commercial and consumer. This position will maintain knowledge on loan functions, regulatory requirements along with performing the due diligence needed to ensure complete and accurate system processing. This position will maintain a client focus to deliver a superior client experience.

Essential Responsibilities:
Job Function 1: Process Support - 60%
  • Responsible for the loan booking process to the core system, includes new, renewals, or extensions.
  • Ensure core system integrity by reviewing loans for accuracy post-booking and various reports.
  • Supports new and existing consumer and commercial loan processing including mortgage, lease, floor plan and purchased and sold participations.
  • Review loan document packages for completeness and accuracy.
  • Collaborate with Consumer Loan Documentation and Credit Administration to ensure loan is booked accurately.
  • Process loan payments and fund disbursements via all payment channels.
  • Monitor inboxes and perform various loan maintenance, payoff quotes and reports.
  • Maintain loan collateral files.
  • Complete and maintain tracking items for, but not limited to, UCC Filings and continuations, lien perfection, insurance processing and filing of mortgages.
  • Responsible for paid loan processing, which includes lien releases and mortgage satisfactions.
  • Assist internal departments and external clients with loan servicing related processing inquiries.
  • Assist in identifying exceptions and collaborate with senior specialists or supervisor to resolve.
  • Additional duties as assigned.

Job Function 2: Team Support - 25%
  • Provide primary and backup coverage on processes, as needed.
  • Participate in team meetings by providing insight, contributions, and feedback.
  • Assist with team, loan, or company-wide projects, as required.
  • Create, update, and maintain written procedures in Alerus procedure (R&R) database.
  • Identify and implement process improvements that enhance the client experience and build scale.

Job Function 3: Professional & Personal Development - 15%
  • Maintain knowledge encompassing all loan operations systems and processes that pertain to the position.
  • Maintain compliance knowledge of regulations, policies, and procedures.
  • Actively pursue continuing education, reading, and self-development to enhance skills.
  • Complete regulation, compliance, and additional training as assigned.
  • Build solid working relationships with team members across the organization.

Position Requirements:
  • Associate's degree or equivalent combination of education and/or related experience in the financial industry.
  • Demonstrated communication and client-service skills.
  • Experience with various Windows based software programs to include Excel, Word and Outlook.
  • Demonstrated ability to manage high volume, time sensitive transactions and situations.
  • High level of commitment to accuracy and detail.

Personal Characteristics:
  • Positive client centric attitude.
  • Ability to prioritize multiple tasks through effective time management and organizational skills.
  • Ability to work independently and in a team-oriented environment.
  • Ability to accept, support and implement continuous change.
  • Self-motivated and eager to take on new challenges.
  • Detail-oriented with excellent organizational skills.
  • Professional appearance and attitude.
  • Analytical and problem-solving abilities.
  • Commitment to continued learning.

Physical Demands - Must be met with or without a reasonable accommodation:
  • Extended periods of time sitting at a desk and using office equipment.
  • Ability to operate a personal computer/laptop for approximately 8 hours per day.
  • Extended time is spent reviewing physical and electronic documents.
  • The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
  • Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs.
  • Will spend most of time in an indoor environment.
  • Ability to work outside of normal business hours for testing and project work as needed.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.


Alerus is a company that will challenge you to be at your best and where your efforts have real, tangible effects. Our culture is one of collaboration, innovation, forward-thinking, and giving back. And, as a growing company with a presence in markets from New Hampshire to Arizona, we offer a broad range of opportunities for you to travel the career path that matches your abilities, interests, and goals.

What is the current company culture like?

While our footprint spans North Dakota, Minnesota, Arizona, New Hampshire, and Michigan, we still operate like a small company. In other words, every single person on our team matters. Our employees create our culture.

What skills, education, and experiences does your ideal candidate(s) have? Each position has their own specific requirements and qualifications. In addition to those, Alerus seeks people who live out our fundamental beliefs every day: do the right thing, cherish people, empower with knowledge, respect everyone, serve with passion, and embrace change.

How would you describe the company leadership/team management? Alerus has a diverse executive and leadership team. Each leader comes with a wealth of experience and knowledge within their field to help their teams succeed. Alerus leaders, including our C*Suite executives, maintain regular communication with employees on company updates and goals.

Where do you see the company/organization in the upcoming years? Alerus has bank and office locations in North Dakota, Minnesota, Michigan, New Hampshire and Arizona. While we continue to serve our clients in these states we also look to grow our national footprint to best serve clients wherever they may live.

What do you feel candidates need to know about the company before applying? Alerus is more than just a bank and offers many products for our clients including personal & business banking, mortgages, wealth management and retirement savings. We continue to grow and expand but still maintain and operate with a small business feel. We would not have continued success without our employees and all the hard work they do to serve our clients with passion.

See the current Alerus job openings below!

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