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Sales Operations Specialist

Employer
Doosan Bobcat North America
Location
West Fargo, ND
Salary
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Industry
General
Role
Sales
Job Type
Long-Term
Hours
Full Time

Job Details

Job Information

The Sales Operations Specialist is responsible for the evaluation and management of sales processes, and systems to minimize costs, improve customer satisfaction and ease of doing business with Doosan Bobcat. This role will work closely with end customers and members of the Product and IT teams to manage and streamline online (eCommerce) sales, refine policies and best practices, and collaborate on enhancements to existing processes. This position is also responsible for driving sales, productivity, field support for execution of complex cases, CRM maintenance and other sales functions.

This position is open to a location of Bismarck, ND or West Fargo, ND.

Role & Responsibility

Sales Process Development
  • Proactively identify and recommend ways to improve eCommerce Sales/Sales processes with the goal of improving customer experience, decision quality, reducing sales cycle time, improving scalability.
  • Lead conversion of customers sales journey through phone/email/web.
  • Convert sales leads while maintaining PCI compliance.
  • Identify and recommend ways to improve the site content to drive unassisted sales. 
  • Involvement and execution of projects when required.
  • Manage Salesforce and Adobe Commerce sales process and maintenance.
  • Create or update existing dealer processes to fit with the new customer type and channel.
  • Lead or support implementation of SAP, Oracle, OSS, Quote and Order, Salesforce (sales process) and other company initiatives as required.
  • Ability to provide sales product knowledge on a wide variety of Bobcat equipment, Parts, Whole-goods, Accessories, Extended Warranty and Operator Training.

Sales & Administration
  • Drive the end-of-month, end-of-quarter sales effort by ensuring execution of warehouse and system invoicing efforts for all eCommerce sales orders for US & Canada.
  • Innovate and implement new processes driving a strong customer experience.
  • Manage commissions process and execution.
  • Manage & improve invoicing processes.
  • Align with Tax team on process for online tax exemption execution.
  • Drive increased average order value by upselling to customers and providing site recommendations on related products.
  • Accounts Receivable troubleshooting to balance open accounts.

Government Accounts Focus
  • Lead government accounts to leverage the eCommerce system for order management.
  • Provide Government accounts with quotes for requested products.

Customer Success Management
  • Participate in and have a hands-on approach to complex situations or escalations and work with cross-functional stakeholders to resolve cases.
  • Troubleshoot customer cases: order tracking, change order requests, customer price quotations, credit and re-bill, notification of order correspondence, researching and application of credits and debits.

Planning & Analytics
  • Perform ad-hoc requests, create Inside Sales team reports and dashboards in Salesforce or OBIEE.
  • Act as information owner for Inside Sales related data sets. Responsible for data maintenance and accuracy. Troubleshoot issues and see through to resolution.
  • Ability to provide customers with fitment for sales solutions.


Job Requirement

  • Education Required: Bachelor’s Degree in Business Administration, Business Management, or related major.
  • Experience Required: 2>5 years.  
  • Knowledge of construction equipment and industry is a plus. Ability to read and understand a parts book is a plus.
  • Dedication to excellent customer service.
  • Experience working in a team environment, building positive business relationships, and working collaboratively across organizational boundaries.
  • Ability to manage multiple priorities and provide quick decisions aligned with the business strategy.
  • Ability to efficiently work in a fast paced environment.
  • Strong time management, project planning and project management skills in order to meet deadlines.
  • Demonstrated ability to challenge and improve upon existing processes.
  • Takes initiative and brings impeccable follow-up skills.
  • Self-motivated, detail oriented, well organized.
  • Effective communication skills.
  • Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data.
  • Travel Required:

 

#GD #WAYUP

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

Any legitimate job offer will be preceded by an official selection process.

Nearest Major Market: Fargo

Company

Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.

How do different cultures play a part in your organization?

Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.

What skills, education, and experiences does your ideal candidate(s) have?

•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.

How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.

Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now

What do you feel candidates need to know about the company before applying?

Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.

Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.

Company info
Website
Location
North Dakota
US

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