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District Field Service Rep (Generators & Compressors)

Employer
Doosan Bobcat North America
Location
Milwaukee, WI
Salary
Join our team!

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Industry
General
Role
Other
Job Type
Long-Term
Hours
Full Time

Job Details

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Location : Milwaukee

Job Information

This role will provide technical field support to service providers and end-users of Bobcat® industrial products. This role will ensure field issues are identified and resolved quickly to eliminate downtime and ensure satisfaction and loyalty is maintained.

This position will support the Central United States region.  Candidate should currently reside near a major city within this region. 

Role & Responsibility

  • Assist and advise distributor service technicians with installation and commissioning of industrial air products.
  • Assist distributors and customers in troubleshooting and resolving equipment problems.
  • Advise district distributor staff on proper service and maintenance of products.
  • Travel to location and work with customers to resolve problem quickly and equitably.
  • Provide thorough diagnosis and repair.
  • Provide complaint resolution feedback to customer service so complaint may be formally closed.

 

Job Requirement

  • Education Required:  Associate’s Degree or equivalent work experience.
  • Experience Required: 5 years of field service support.
  • Demonstrated experience training/mentoring service techs.
  • Experience with industrial air compressors, diesel driven air compressors, and portable generators is a plus.
  • Knowledge of electro-magnetic induction, AC drive system, micro-processors, analog machine control systems and AC/DC electrical systems.
  • Proven ability to document field complaints and apply appropriate solutions.
  • Ability to read and interpret electric schematics, PI&D diagrams and mechanical instruction manuals. 
  • Microsoft Office Suite proficiency.  
  • Ability to function in an interruption driven environment.
  • Valid U.S. driver’s license and in good standing.
  • Travel: up to 75%.
     

#GD

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

Any legitimate job offer will be preceded by an official selection process.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Company

Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.

How do different cultures play a part in your organization?

Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.

What skills, education, and experiences does your ideal candidate(s) have?

•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.

How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.

Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now

What do you feel candidates need to know about the company before applying?

Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.

Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.

Company info
Website
Location
North Dakota
US

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