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Hospice of the Red River Valley
Fargo, North Dakota

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Job Type
Full Time

Job Details

Job Details
Job Location: Fargo - Fargo, ND

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Health Care

Position Summary
Our house calls program is seeking a Medical Assistant (MA) or Certified Nursing Assistant (CNA) to provide administrative support for our team of medical professionals who perform house calls for patients. The MA/CNA will work in an office setting and will be responsible for maintaining patient records, scheduling appointments, preparing documentation, and providing general administrative assistance to the team.

Expectations of all HRRV Employees
Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

Key Responsibilities

  • Works in collaboration and continuous partnership with chronically ill or "high risk" patients and their family/caregivers, providers, facilities, clinics/hospitals, staff and community resources in a team approach.
  • Assess phone calls with the ability to determine the urgency of patient, family, or facility request; if uncertain or require a level of expertise beyond LPN scope, check with RN or provider.
  • Handle patient, family and facility advice calls, discuss test results, answer questions; if uncertain or require a level of expertise beyond LPN scope, check with RN or provider.
  • Provides optimal care to patients with regulatory guidelines and LPN scope of practice.
  • Assist with the identification of "high risk" patients and flag in the EMR.
  • Medication management, including identifying potential medication issues, answering questions on side effects and medication conflict.
  • Complete any prior authorizations for medications, DME, procedures, etc.
  • Initiate/assist with DME, Home Health, home infusion/ PT/OT orders as directed.
  • Completes and locks documentation on the same day as the contact/communication occurs as per the Medical Records Documentation policy.
  • Record accurate and concise documentation pertaining to the patient history and phone conversation.
  • Enter and follow up with orders from providers
  • Prep patient chart(s) for providers
  • Monitor Athena clinical inboxes for providers
  • Track monitor and schedule patient labs, tests or procedures ordered by provider.
  • Various clinical and administrative tasks.
  • Participation in IDG, team and organizational meetings as required.
  • Demonstrates preparedness for IDG meetings and provides IDG updates to a teammate prior to any planned vacations.


Highschool Diploma or equivalent
Certified Nursing Assistant (CNA) or Certified Medical Assistant (MA) (Preferred)
2+ years of experience in a healthcare setting (preferred)
Familiarity with electronic medical records (EMRs)
Strong clinical skills
Strong interpersonal communication, organization and computer skills
Familiarity with principles related to end of life

Certifications, Licenses, Registrations Required
Current certification in North Dakota and Minnesota (if necessary)
Current driver's license and auto insurance


Are you looking for a job that will enable you to make a real difference? Begin a career with Hospice of the Red River Valley, and become part of an interdisciplinary team that has been trusted by physicians, health care professionals, patients and families since 1981 to serve patients and families wherever they call home.

When you work for Hospice of the Red River Valley, you’ll enjoy flexible scheduling, comprehensive orientation and training, ongoing mentoring and staff education, and up-to-date technology for patient care and support staff positions. We also offer employees a benefits package that includes:

  • Health, dental and vision insurance plans
  • Health savings account, flex spending plans and critical illness coverage
  • Life and disability insurance
  • 401(k) retirement plan
  • Paid Time Off (PTO)

Our primary goal at Hospice of the Red River Valley is to provide expert medical, emotional, spiritual and grief support to patients and their loved ones. Whether you come from a clinical background or another discipline, we may have a position that matches your skills.

Company info
1701 38th St. S.
Suite 101

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