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Pharmacy Customer Service Rep

North Dakota State University
Fargo, ND
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Job Details

Position Information

Family Healthcare Pharmacy is seeking a motivated, experienced Customer Service Representative to join our growing team of innovative professionals. We are a closed door, clinic pharmacy operating at 2 sites in Fargo, ND. We are looking for a candidate who will be a positive addition to our team by providing excellent customer service and culturally sensitive patient care. The Pharmacy Customer Service Representative will work under the direct oversight of a Registered Pharmacist to assist patients with ordering and pickup of prescription medications. Pharmacy staff dispense prescriptions, provide patient education on use of medication, perform clinical services related to medication management, maintain patient records, and provide drug and product information to medical providers of the health care center.

The pharmacy complies with all state and federal laws regarding the practice of pharmacy. Candidate must possess excellent verbal and written communication skills to work effectively with pharmacy and clinic staff, medical providers, and patients.

Work Schedule:

Monday - Friday, shifts ranging from 8 AM to 6 PM

Advertised Salary:

$40,000+/year - salary to commensurate with experience

Minimum Qualifications:
  • Knowledge of medical systems
  • Demonstrated excellent organizational skills
  • Demonstrated ability to work cooperatively with other staff
  • Flexibility in performance of daily responsibilities
  • Ability to work accurately and efficiently in a busy, fast paced pharmacy environment
  • Willingness to actively participate in the continuous quality improvement of pharmacy services

Preferred Qualifications:
  • Experience in medical or pharmacy setting, procedures and guidelines
  • Familiarity with insurance programs
  • Experience with QS1 pharmacy management system
  • Experience with Point of Sale Transactions
  • Experience working in a diverse, multicultural setting
  • Experience working with interpreters/language lines

Applicant Materials Required:

Resume and cover letter


NDSU offers a comprehensive benefits package which includes single or family health insurance coverage with premiums paid for by the university - with an effective date for new employees the first of the month following date of hire. Other benefits include: wellness benefits, basic life insurance, retirement plan, tuition waiver, annual leave, EAP, sick leave and holiday pay. Optional benefits include: supplemental life, dental, vision, long-term care insurance, flexible spending account, and supplemental retirement plans.

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

No Smoking Notice :

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:

North Dakota State University is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

Diversity Statement:

NDSU strives to be a community of belonging, recognizing unique differences as strengths of our university. We seek to recruit and retain a diverse workforce that supports a community in which diverse populations and perspectives will know and learn from one another. NDSU values candidates who are committed to our core values of respect, inclusivity, community, creativity, excellence, impact, innovation, integrity, resilience, responsiveness, and transformation. Successful candidates will be committed to and help advance our strategic goal to create and maintain an open and respectful environment to promote inclusivity and diversity as a cornerstone of education, research, and outreach.

Veteran's Preference Notice:

This position is subject to North Dakota Veteran's Preference requirements.

Reasonable Accommodation Information

North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at 701-231-8961 or .


NDSU is recognized as one of the nation’s top 108 public and private universities.

North Dakota State University is an employer of choice with a commitment to offer a well-rounded benefits package for employees and their families.

NDSU is listed at 95 among 404 public universities based on the university’s research expenditures reported to the National Science Foundation. In addition, NDSU is listed in the National Science Foundation’s top 100 in several areas, including: agricultural sciences; business management and business; communications; materials science; natural resources and conservation science; social sciences; sociology, demography, and population studies; and visual and performing arts.

Company info
1340 Administration Ave.

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