Accounts Receivable Representative

Location
Thief River Falls, MN
Posted
Aug 03, 2017
Industry
General
Digi-Key History Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.


Schedule

Position Overview
Work with all types of Accounts Receivable to collect, monitor and process all Accounts Receivable issues. Work closely with Sales and assigned accounts to create a positive customer experience for both internal and external customers.

 


Responsibilities
  • Process electronic and paper checks payments
  • Process credit/debit memos and all manual credits and debits as needed
  • Process electronic and paper mail
  • Process delayed and scheduled orders prior to shipping
  • Process internal and external calls
  • Process Web Chats as assigned
  • Balance Accounts Receivable reports daily
  • Work on Assigned monitored accounts
  • Process Credit Card declines, fraud prevention, and balance daily
  • Process COD payments and balance daily
  • Other projects, initiatives and duties as assigned

  • Required Knowledge, Skills and Experience
  • High School Diploma or Equivalent
  • Excellent number skills
  • Must have good voice quality and tone and be able to read, write, and communicate in English
  • Basic typing, phone, and computer navigation skills
  • Ability to provide a positive, professional and enthusiastic outlook or perspective when interacting with customers
  • Ability to solve problems quickly and efficiently
  • Demonstrated ability to change focus quickly based on requests by customers and employees/management
  • Good listening skills to gain full understanding of customers needs
  • Ability to actively participate as a team member in order to meet departmental goals
  • Ability to perform repetitive hand, wrist and arm motion
  • Ability to remain calm when encountering a stressful situation with a customer
  • Ability to remain patient when working with different cultures
  • Ability to speak to customers on the phone for a minimum of six hours a day
  • Ability to perform repetitive hand, wrist and arm motion
  • Ability to sit in front of a computer for a minimum of two hours before taking breaks of lunches
  • Dependable, responsible contributor committed to excellence and success

  • Benefits Digi-Key offers outstanding benefits; including outstanding employee centric health plan at little or no cost to the employee, a dental plan, a cafeteria/flexible spending plan, employer paid life insurance worth 3x salary, long-term disability plans, a competitive 401k contribution match, and a profit sharing contribution opportunity annually. We also offer career growth opportunities for employees that choose to continue their personal development. Digi-Key is a family-oriented culture, grounded in small town values and quality of life. Employees have a passion for working hard and helping each other along the way. Access our career page for additional information on our benefits.

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