Client Technologies Analyst I

Location
Duluth, MN, US
Salary
Join our team!
Posted
Aug 03, 2017
Industry
Technology
Role
IT
Job Type
Long-Term
Job Summary:

The Client Technologies Analyst I is responsible for first-tier support for all Cirrus employees. The position provides guidance for all aspects of end-user computing. The Client Technologies Analyst I provides day-to-day technical support by researching and diagnosing problems, drawing on experiences and interacting with other internal and external resources. Responsible for documenting solutions to problems and developing end-user guidelines/training. This is a dynamic environment which offers exposure to many technologies. Excellent written and verbal communication skills are required.

Job Duties and Responsibilities (Essential Functions):
  • Maintains expertise in the end-user computing technologies and environment at Cirrus.
  • Keeps current with advancements in the field of end-user computing technologies.
  • Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
  • Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
  • Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
  • Setups, configures, and performs hardware and software deployments.
  • Manages multiple requests at one time with exceptional follow through.
  • Monitors system performance to assure high level of capability and effectiveness.
  • Documents, maintains, upgrades or replaces hardware and software systems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
  • Associates degree in computer related field or equivalent education and experience
  • 1+ years of providing technical support/Systems Administration is preferred
  • ITIL Foundation Certification is preferred

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