Cirrus Aircraft

Client Technologies Analyst I

Duluth, MN, US
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Aug 03, 2017
Job Type
Job Summary:

The Client Technologies Analyst I is responsible for first-tier support for all Cirrus employees. The position provides guidance for all aspects of end-user computing. The Client Technologies Analyst I provides day-to-day technical support by researching and diagnosing problems, drawing on experiences and interacting with other internal and external resources. Responsible for documenting solutions to problems and developing end-user guidelines/training. This is a dynamic environment which offers exposure to many technologies. Excellent written and verbal communication skills are required.

Job Duties and Responsibilities (Essential Functions):
  • Maintains expertise in the end-user computing technologies and environment at Cirrus.
  • Keeps current with advancements in the field of end-user computing technologies.
  • Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
  • Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
  • Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
  • Setups, configures, and performs hardware and software deployments.
  • Manages multiple requests at one time with exceptional follow through.
  • Monitors system performance to assure high level of capability and effectiveness.
  • Documents, maintains, upgrades or replaces hardware and software systems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
  • Associates degree in computer related field or equivalent education and experience
  • 1+ years of providing technical support/Systems Administration is preferred
  • ITIL Foundation Certification is preferred

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