RDO Equipment Co.

Sales Department Manager

Phoenix, AZ
Aug 10, 2017

Position Title Sales Department Manager

Job Requisition Number 17-0710

Location Phoenix

Description This individual will provide leadership in motivating, managing, and evaluating the sales team members. They will develop and implement the sales plan and maintain a customer relationship process in an effort to achieve lasting brand and store loyalty.

Specific Duties Include:

  • Responsible for sales leadership for the following product lines; Topcon machine control, Topcon survey, Carlson machine control, and Sensefly UAVs.
  • Direct and motivate a professional sales team to accomplish the companys objectives.
  • Manage the activity in Sales Advantage, expense reporting, and cross-functional reporting (i.e. service, parts, etc.).
  • Accountable for ensuring all RDO Equipment Co. policies and procedures are followed within the store.
  • Advise sales team throughout the sales process, including but not limited to prospecting and closing; performing research and acquiring information on target customers; developing goals, quotas, and forecasts; analyzing sales statistics; and developing sales campaigns.
  • Coach and mentor sales team on the following topics; including but not limited to needs/features/benefits, closing, time and territory management, negotiating, product knowledge, productivity, and gross margin.
  • Create and monitor annual sales department benchmarks and budget, in alignment with the organizations financial and operational objectives.
  • Ensure customer satisfaction. Work with the sales team to know the customers current and future expectations and work with all store departments to resolve customer concerns.
  • Lead the sales team to effectively understand and use manufacturers products and programs to attain acceptable market share levels.
  • Manage inventory and assets.
  • Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
  • Foster a great place to work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
  • Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
  • Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.
  • Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
  • Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.

  • Requirements

  • Previous supervisory/management experience
  • Industry and/or heavy equipment retail sales experience
  • Solid understanding of local market conditions
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Strong computer skills
  • College degree preferred


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