Customer Sales & Service Representative I, Front Counter
Provide a positive customer experience in a prompt and professional manner. Customer interactions include selling Mediacom services, resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Perform direct customer support for all customers consistent with Mediacom’s policies and procedures.
•Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
-Responsible for research and interaction with other departments as necessary to resolve any customer issue.
•Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services remaining knowledgeable and current on all offers, specials, and Marketing materials.
-Responsible for product knowledge of programming, pricing, packaging, and channel line ups.
-Responsible for basic knowledge and understanding of Mediacom customer site equipment.
-Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
•Issue and receive equipment from customers, and field staff as required by your supervisor.
•Exceed or maintain minimum sales, quality, and productivity standards as required by Mediacom policy and procedures on an ongoing basis.
•Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
•Troubleshoot basic service issues and schedule on site service calls when necessary.
•Receive and process customer payments, balance cash draw, and post customer adjustments.
-Verification daily of all monies received, and posted from field personnel.
-Must report on time, and regular attendance is an essential function of this position.
-Preform other duties as directed or required by your supervisor.
•High School Diploma or equivalent, some college preferred.
•1+ years related experience preferred.
•Effective communication skills.
•Effective cash management skills.
•Customer service and/or sales experience preferred.
•Data entry and computer experience required.
•Ability to work evenings, weekends and holidays.
•Ability to work overtime when needed.
•Ability to work independently.
•Ability to sit or stand for extended periods of time.
-Ability to lift and carry ten pounds repeatedly, daily.
-Some travel required.