Position Title Service Administrator
Job Requisition Number 17-0709
Description This individual is responsible for maintaining accurate and on-time reports relative to the service departments operation within the dealership. This individual will perform functions to support the work order process, including but not limited to ensuring
that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner. This individual will provide support
to other departments in the dealership as needed. Handle warranty claims, including computation of charges, submission and follow-up.
Specific Duties Include:
Maintain service department files and records.
Assist parts and sales departments as needed.
Update customer profiles using equipment, hours, or other information from the customer work orders.
Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
Responsible for all equipment entering the yard until it is transferred over to the shop.
Monitor the entire trafficking process for all equipment that enters or leaves the yard.
Complete a thorough check on all equipment prior to transferring it to the shop.
Responsible for moving, linking, unlinking, and monitoring all equipment in the yard.
Participate in the preparation of equipment for rental, sale, and/or demo.
Administer the whole good inventory.
Coordinate rental contract transactions with Sales team and/or customers - before, during, and after rent.
Coordinate, Schedule, and dispatch rental equipment transportation.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Strong computer skills knowledge of service process and procedures Knowledge of service process and procedures Strong organizational skills Excellent oral and written communication skills Strong customer service skills General understanding of mechanical/technical terms preferred