Ag Technology Trainer

Location
Moorhead, MN
Posted
Aug 16, 2017
Industry
General

Position Title Ag Technology Trainer

Job Requisition Number 17-0734

Location Moorhead (Field Support Office)

Description

This role will be responsible for identifying, developing and providing technical training to employees and customers with the ultimate goal to improve technical competency of the intended audience. This individual will be responsible for providing training at store locations and regional venues. Course offerings and materials to be covered include any/all John Deere Agriculture equipment with a potential technical range from Operation & Adjustment to Technical Overview across all product lines.  This role has the opportunity to be based out of the Field Support Office in Moorhead, MN.

Specific Duties Include:

  • Provide service technician training including classroom time, as well as hands-on training at multiple locations.
  • Professionally facilitate and present to an audience.
  • Obtain training instructor qualifications according to the John Deere Certified Dealer Instructor program.
  • Follow John Deeres requirements for maintaining training aids and materials.
  • Gather and research information to create and deliver technical training concepts for John Deere Agriculture equipment as well as revise materials for existing classes.
  • Lead training classes at all RDO Equipment Co. locations as well as off-site locations.
  • Work in conjunction with the Product Specialist team to understand current trends and technical issues to be able to develop courses or incorporate into courses.
  • Provide overflow phone support for the Service Support Center during peak seasons.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
  • RDO Equipment Co. approaches its goals and responsibilities in terms of its five principal stakeholders:  Employees, Customers, Manufacturer Partners, Owners and Communities.  These principal stakeholders have shaped the core values of the organization and provide a basis for our management decisions.
  • Perform all other duties as assigned by management in a professional and efficient manner.

Requirements

  • Experience as a technical trainer/instructor
  • Experience with John Deere systems and products, or related heavy equipment
  • Establish and maintain instructor credibility
  • Dynamic presentation skills with strong public speaking & overall communication skills
  • Strong technical background with experience in engines, hydraulics, electronics, electricity and drive trains as well as proper operation, maintenance and safety
  • Proficient in the use of a computer and related software (Word, Excel, PowerPoint, etc.).
  • Strong written and verbal communication skills
  • Strong problem-solving skills
  • Detail oriented with a high level of accuracy
  • Excellent organizational skills
  • Ability to work in a dynamic and fast paced environment
  • Ability to travel 50%

 

 

EOE/M/F/Disabled/Veteran

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