RDO Equipment Co.

Sales Support Specialist

Location
Fargo, North Dakota
Salary
Join our team!
Posted
Feb 07, 2018
Ref
18-0152
Role
Sales
Job Type
Long-Term

Description
This individual will be responsible for providing excellent customer service to other RDO Equipment Co. employees involved in the sales and rental process. They will be responsible for assisting the sales force in maintaining rental type deals, new equipment ordering, as well as the invoicing and monitoring of rental equipment.

Specific Duties Include:

• Process orders for new equipment and attachments

• Search for inventory within RDO Equipment Co. and work with other John Deere dealers to fulfill company equipment needs.

• Review customer insurance documents to ensure minimum requirements are met.

• Provide timely response to vendor and customer inquiries

• Code whole good invoices to appropriate accounts or stock records

• Utilize an electronic equipment monitoring system to verify the location of all new equipment and attachments

• Enter rental contracts and process rental billing runs for all stores

• Purchase extended warranties from John Deere for stock machines on a monthly basis

• Update the stock records of equipment and attachments in the company business system

• Work as part of a team to accomplish set goals

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.

• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.

• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

• Perform all other duties as assigned by management in a professional and efficient manner.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.

• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.

• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

• Perform all other duties as assigned by management in a professional and efficient manner.


Requirements

• Excellent customer service skills

• Strong oral and written communication skills

• Detail oriented

• Ability to multi-task

• Strong time management and organizational skills

• Experience with MS Excel EOE/M/F/Disabled/Veteran
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship


• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

• Please view Equal Employment Opportunity Posters provided by OFCCP here.

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.