Switchboard Operator 35180BR

Duluth, MN
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Feb 16, 2018
Job Type
Building Location: 3rd Street Building - Duluth

Department: 46520 Switchboard

Job Description: The Switchboard Operator performs a variety of duties including all of the following: answering all telephone calls coming into St. Mary's Medical Center, The Duluth Clinic, Miller Dwan, St. Mary's Hospital of Superior and other miscellaneous departments, transferring calls to the appropriate party. Paging/messaging Providers as part of the Med Direct service. Provides answering service for Essentia Health East Clinics and Nurse Care Line. Provides information to, and maintains relationship with, external and internal Switchboard customers to provide coordinated services with an emphasis on excellent customer service. Reports directly to the supervisor and is accountable to the Telecare Services Director.

•Working PC knowledge (basic Windows Operating System) including keyboarding. Must be able to type 35 wpm
•Minimum 2 years customer service experience
•Telephone/switchboard experience preferred

Education Qualifications:
•High school graduate or GED

Licensure/CertificationQualifications: None

FTE: 1

Shift Rotation: Day/Eve Rotation (United States of America)

Shift Start Time: Varies

Shift End Time: Varies

Weekends: Yes

Holidays: Yes

Call Obligation: No

Union: DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline: 12/27/2017 11pm

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