This position is responsible for assisting guests with accommodation needs during their stay at Shooting Star Casino, Hotel & Event Center to ensure a positive guest experience. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.
DUTIES & RESPONSIBILITIES
Provides exceptional, STAR Service to ensure overall guest satisfaction.
Performs the steps of STAR Service, which include…
Smile and Greet
Take Care of Needs
Anticipate, Ask and Act
Remember to Thank and Close
Performs the position-specific STAR service expectations, as outlined by the department.
Provides exceptional customer service to ensure overall guest satisfaction.
Greets guests and assist with bus deporting and carrying luggage to and from rooms.
Assists guests with directions in the hotel and/or casino, information, etc.
Delivers messages and/or amenities to guests.
Ensures an adequate supply of towels to the pool area.
Assists guests with operating guest room amenities and minor maintenance items.
Reports updated room status to front desk and housekeeping staff.
Delivers quality customer service in a timely manner to all guests.
Provides support to all front office areas to promote efficiency of the front desk and enhance guest satisfaction.
Routes interdepartmental mail.
Delivers change to front office areas.
Delivers coupons to appropriate areas.
EDUCATION & EXPERIENCE
No minimum education or experience required.
Certificates, Licenses & Designations
Must meet licensing requirement as prescribed by the Tribal-State Compact for gaming.
KNOWLEDGE, SKILLS & ABILITIES
Ability to maintain friendly customer service with a smile.
Ability to ensure the strictest of confidentiality is maintained at all times.
Ability to comprehend simple instructions, short correspondence, and memos.
Ability to maintain good rapport with guests.
Ability to stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move over 50 pounds.
Ability to frequently walk for long periods of time.
Ability to frequently reach below shoulder height.
Ability to follow procedures and give attention to detail.
Frequent exposure to outdoor weather conditions including high heat and extreme cold.
Frequent exposure to moderate noise level.
Occasional exposure to moderate concentration levels of tobacco smoke