Sanford Health

Technology Concierge Specialist - IT Support Services

Sioux Falls, South Dakota
Join our team!
Feb 21, 2018
Job Type

Create and maintain guests trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the need of our guests. Approach guests with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our guests (team members, patients, families and other guests of Sanford) to provide demos and training on existing and new products, troubleshooting on company owned and personal devices, helping guests get ahead with best practices and productivity tips and replacing devices/accessories. Provide a level of service where guests feel like they left with more than they came for and look forward to coming back.


Must possess strong people customer service skills, a strong knack for problem solving, excellent listening, verbal (non-techy) and visual communication skills. Must be knowledgeable of and proficient in the latest mobile and end-user computing technologies and have the ability to train and educate guests gracefully. Ability to build lasting relationships by getting to know guests, their situations, needs, work styles, challenges and satisfiers is imperative, along with the ability to diffuse stressful situations and turn potential disasters into loyalty building experiences. Must have an eagerness and drive to learn and keep up on the latest technologies, an aptitude for acquiring new skills take personal ownership in resolving guests needs.


Bachelor's degree in Information Technology, Computer Science, Communications or related field.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-243-1372 or send an email to .

In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at or here for Spanish Version at .

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