Charter Spectrum

Customer Relations Coordinator

Rochester, Minnesota
$15.25 per hour
Feb 22, 2018
Job Type
Full Time


Provides basic customer support related to Charter services, including troubleshooting video issues and responding to basic billing inquiries (i.e., taking a payment, providing account balance). Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.


Actively and consistently support all efforts to simplify and enhance the customer experience.

Process customer orders in a courteous, efficient and timely manner.

Effectively present and discuss Charter products and services.

Convey an image of quality, integrity and superior understanding regarding services.

Manage customer interactions professionally and efficiently.

Effectively address customer questions, complaints and concerns within the scope of responsibility.

Remain current and knowledgeable on every aspect of supported product.

Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Participate in quality coaching sessions to ensure efficient and effective interactions with customers.

Keep supervisor informed of any work-related concerns.

Perform other duties as assigned.


Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to handle multiple tasks

Strong organization and time management skills

Excellent interpersonal skills

Proficiency with PCs, Microsoft Office Suite and general intranet navigation


High school diploma or equivalent

Related Work Experience

Experience working in cable operations and/or telecommunications call center


Skills/Abilities and Knowledge

Ability to effectively train and offer guidance to other representatives

Related Work Experience

Previous customer service representative experience

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.