Tier 1.5 - Epic Support Specialist

Rochester, Minnesota (US)
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Feb 23, 2018

Responsible for providing technical assistance and support related to computer systems, hardware, or software.

Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of the problem.
  • Walk customer through problem-solving process.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.


  • Experience supporting help desk
  • Epic Familiarity
  • Familiarity with healthcare technologies 
  • Experience working within an ITSM, preferably Service Now

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