Channel Support Specialist

Statesville, NC
Join our team!
Mar 28, 2018
Job Type
Full Time
Job Information

The Portable Power Channel Support Team’s focus is Sales and Marketing support of wholesale complete machine sales. The Channel Support Specialist will process, monitor and report on complete machine order activity for channel partners worldwide. Target channel/clients will be identified as areas of primary responsibility.

Role & Responsibility

  • Complete Machine Order Management:

Enter orders for all channels that do not access SmartEquip - Worldwide. Review all orders entered in SmartEquip for configuration, pricing and terms accuracy. Correct as necessary. Responsible for processing, scheduling, expediting and updating sales orders to meet the dealer and customer requirements. Enter Reman and Rental machine orders in Oracle and coordinate shipment of machines to channel partners. Extensive product knowledge of DPP products, including available options and configurations. Participate in DPPU training events to stay updated on new products and options.
  • Inventory Management:

Monitor FGI for opportunities to reconfigure to meet customers’ leadtime. Monitor Aged Inventory for sales opportunities and communication to channel partners. Internal daily reporting on current inventory and master schedule. Weekly leadtime and product availability reporting to sales team worldwide. Manage tradeshow inventory - scheduling machines to be built, shipped and final post-show disposable. Responsible for physical inventory for all offsite completes (consignment, demo, charity units).
  • Operations Support:

Responsible for scheduling all standard complete machine orders. Work with Master Scheduler to schedule highly configured machines. Participate in daily LPMS meeting, providing a commercial update to Operations to meet monthly ship plan. Update daily LPMS "needs resolution" report prior to LPMS meeting. Participate in weekly meetings to meet monthly ship plan - Export shipments, NPD, Ship Plan, OMG.
  • Marketing and Channel Support:

Manage assigned territory by developing relationships and working with regional and district managers, dealers, and national rental account managers. Primary contact and liaison for DPP to assigned national rental account. Front line contact to assigned territory and national account on pricing, availability, order fulfillment, order status, and lead times. Internal communication with Sales, Product Managers, Field Service, Manufacturing, Engineering and Sourcing, as required, in order to meet and fulfill unique requested products or configurations. Review weekly backlog reports, understand underlying reasons for changes in promise dates and communicate proactively with impacted parties. Manage backlog to best meet customer needs.

Job Requirement

Any - Bachelors Degree

Allow Equivalent

Bachelor’s Degree preferred.

2 > 5 years experience

Customer service experience a plus

General knowledge of all DIPP products.

Detail oriented.

Must be able to interpret option logic diagrams to properly structure machine configurations.

Experience with business enterprise systems (Oracle & Navision).

Good interpersonal communication skills.

Ability to effectively utilize personal computer including Windows applications (MSWord, PowerPoint, Excel, Access, Email, etc…), and ability to multitask and function in an interrupt-driven environment.


The company's dealer/customers expect the level of customer service support to be of excellent quality. This position must take necessary steps to continue to provide industry leading customer service experience while supporting the Company's future growth.

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do. Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263.

Nearest Major Market: Hickory

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