Aftermarket Parts Customer Service Representative

Bismarck, ND
Join our team!
Mar 01, 2018
Job Type
Full Time
Build Your Future with Bobcat and Doosan! We want people with...BIG goals, BOLD dreams and an INNOVATIVE spirit!

Job Information

Represent Bobcat Company on incoming and outgoing calls and cases relating to Aftermarket Parts questions and requests. Respond to a daily average of 70 incoming dealer phone calls and email requests while maintaining a positive/respectful voice tone. Actively promote the use of Salesforce Call Trac system to the dealer network to capture data and provide additional service to the dealers. Advise dealers on the availability of Aftermarket Parts in respect to their needs. Actively promote the sale of Aftermarket Parts via phone and email correspondence with dealers to answer and investigate dealer needs. Expedite and follow up on availability and shipment of parts and new product orders. Work with Field Parts Managers and District Sales Manager to manage Dealer/Customer relationship for new product and aftermarket operations.

Role & Responsibility

  • Support a region of approximately 125-150 dealers.
  • Communicate daily with other departments within the company (Materials, Engineering, Purchasing, Tech Services), as well as field staff, parts warehouse, dealers and customers to support the dealer channel.
  • Maintain a positive relationship and composure with the dealer channel during communications.
  • Expedite and follow-up on availability and shipment of orders to satisfy needs of the dealers.
  • Verify and change shipment locations of orders as needed.
  • Investigate sources and research technical information to determine action necessary to meet parts and new product needs for dealers.
  • Maintain good written and oral communications with affected parties.
  • Process, schedule and edit dealer orders to ensure prompt and accurate delivery of dealers’ needs.
  • Understand engineering prints and verify product accuracy that ships from warehouse.
  • Field travel/dealer contact to establish relationships with dealers within an assigned territory.
  • Authorize returns and invoice adjustments for credit.

Job Requirement

  • Bachelor’s Degree preferred. Associate’s Degree with 1-2 years of experience will be considered.
  • Experience in a customer service environment or parts related/technical service field preferred.
  • Excellent communication skills and telephone etiquette.
  • Ability to multi-task in a fast-paced work environment.
  • Effective cross-functional teamwork skills.
  • Ability to understand work and process flows to manage orders and supporting operations.
    MS Office Suite competency; above average computer skillset.
  • Travel:

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263.

Nearest Major Market: North Dakota
Nearest Secondary Market: Bismarck