Customer Advocate BCBS

Location
Wahpeton, ND
Salary
Join our team!
Posted
Feb 21, 2018
Ref
180261
Role
Other
Job Type
Long-Term
Hours
Full Time
Use your customer service skills to make a difference! Our Customer Advocates are the first point of contact within our call center for our members and providers at Blue Cross Blue Shield of North Dakota (BCBSND). If you are looking for a rewarding career apply now!



The Customer Advocate is responsible for assisting and educating members, providers and customers on products and plans offered by Blue Cross Blue Shield of North Dakota (BCBSND) and affiliated companies. This position researches, analyzes and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers and customers by providing accurate and timely information in response to all inquiries.

Our Customer Advocates are given the opportunity to telecommute after sucessfully completing training and meeting quality standards for six months.

Mulitple positions available.

Essential Functions
  • Provides assistance, service and education to all internal and external members, providers, and customers. Ensures accuracy and timeliness in responding to a variety of inquiries. Processes and resolves customer issues with varying complexities, which may include system updates and/or claims research.
  • Possesses and maintains base knowledge of insurance terms and practices along with various company offered products.
  • Ensures proper follow-up regarding inquiries from both member and providers, relaying and gathering appropriate information to and from internal parties to resolve issues or discrepancies.
  • Determines proper resources to gather information and details regarding member or provider inquiries. Utilizes internal resources and databases to address specific inquiries or gather specific plan details for members and providers.


Requirements

Knowledge, Skills and Abilities

Customer Interaction

Intermediate

Attentiveness and Listening Skills

Basic

Problem Solving and Resolution

Basic

Communication (Verbal/Written)

Intermediate

Flexibility and Adaptability

Basic

Education Requirements

Required: High School Diploma/GED

Preferred: Associate's

Field(s) of Study:

Experience Requirements

Required: Minimum of 1 Year

Preferred: Minimum of 1 Year

Experience Details: Minimum of 1 year of customer service or related experience is required.

Other Information

Job Posting Policy 6.05

New employees with Blue Cross Blue Shield of North Dakota will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 03/14/2018 at 8:00AM CST. No further applications will be considered.

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