Titan Machinery, Inc

Accounts Information Support

Location
West Fargo, North Dakota
Salary
Join our team!
Posted
Mar 08, 2018
Ref
2018-4097
Role
Other
Job Type
Long-Term
Overview

Purpose

Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.

This position is responsible for providing accounts information support for JD Edwards Address Book and CRM On Demand.

Responsibilities

Essential Duties
  • Deliver quick and accurate follow-up for questions submitted by Titan Stores and SRC Departments to the Accounts Information team by phone/e-mail for the following systems: JD Edwards Address Book and CRM On Demand
  • Determine appropriate resolution of issues related to these systems
  • Integrate customer/vendor info into JDE and CRM from new Store acquisitions
  • Perform follow-up w/ Accounts Information Team and Users to ensure issues are handled efficiently and correctly
  • Become an expert in JDE Address Book and CRM systems and pass the knowledge onto users
  • Other duties/projects as assigned


Qualifications

Required:

  • High School Diploma or G.E.D Certificate

  • Demonstrated excellent customer service skills
  • Demonstrated ability to diagnose and solve problems
  • Strong ability to multi-task
  • Strong communication skills, both written and oral
  • Demonstrated ability to handle highly confidential and sensitive information
  • Strong computer/technical skills and ability to quickly learn new systems
  • Ability to work creatively within groups or individually
  • Detail oriented with strong organizational skills
  • Ability to perform in a fast-paced, stressful work environment
  • Ability to handle and resolve frequent interpersonal conflict
  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
  • Exemplify Titan Machinery's Core Values

Desired:
  • Experience using JD Edwards, CRM On Demand



What Titan Machinery Can Offer you:
• Health, Vision, and Dental
• HSA (Health Savings Account) FSA (Flexible Spending Account)
• 401(k)
• Life and Disability Insurance
• (PTO) Paid Time Off
• Paid Holidays
• EAP (Employee Assistance Program)
• Uniform Cost Sharing
• Tuition Assistance
• Tool/Equipment Allowance for Service Technicians
• Working for an equipment dealership that provides best-in-class service

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