Product Specialist

Fargo, North Dakota
Join our team!
Mar 13, 2018
Job Type
Product Specialist




The primary function of this position is to respond appropriately with the proper knowledge regarding customer product inquiries through various channels while offering exceptional customer service.

Essential Responsibilities:
  • Answer customer questions regarding products, product concerns and quality related matters via phone, email, and written correspondence.
  • Develop and maintain product knowledge. Ensure knowledge is up to date with current industry standards.
  • Place outgoing calls to Swanson customers to answer product questions, product related issues and SAERS.
  • Work with Quality Control regarding product discrepancies and quality concerns.
  • Work with Product Development regarding new product offerings.
  • Provide prompt and reliable attendance.
  • Required to work overtime as needed.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Conducts self in the presence of customers and community so as to present a professional image of SHP.

Marginal Duties:
  • Answer customer questions regarding services and order status via phone.
  • Process incoming phone orders.

Competencies Required:
  • Ability to understand, read and speak English proficiently
  • Proficient computer and applicable software skills
  • Develop and maintain product knowledge
  • Excellent communication skills
  • Knowledge of online and email communication concepts, practices and procedures
  • Ability to make quick, accurate and appropriate decisions

Supervisory Responsibilities: This position has no supervisory responsibilities.

Education and Experience Required: High School Diploma or GED equivalent. Associate or Bachelors degree in nutrition, dietetics preferred. One year of inbound experience preferred. Or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.

Equipment and Software Used:
  • Mozart
  • Mitel Software Applications
  • Microsoft Office Products
  • General office equipment

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law.
  • Ability to sit for extended periods of time - continuously
  • Data entry and computer use - continuously

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