Full-Time Floral Manager Grand Forks Hornbacher's

Location
Grand Forks, North Dakota
Salary
Join our team!
Posted
Mar 12, 2018
Ref
98103
Role
Manager
Job Type
Long-Term
Hours
Full Time

Job Title: Floral Manager (Job Code #003370)

Department: Floral

Reports To: Store Director, Assistant Store Director

PURPOSE: The purpose of this position is to coordinate the Floral Department plans and management responsibilities to promote sales and achieve profit margins, in addition to providing a positive environment for our customers and associates.

JOB RESPONSIBILITIES AND ACCOUNTABILITIES:

Assists customers during their shopping experience
  • Greet, Offer, & Thank all customers
  • Prompt response to customer concerns
  • Ability to perform duties of floral clerks
  • Recording and reporting customer requests
  • Provide floral expertise to customers
  • Design and assemble fresh arrangements for customers

Functional Requirement:
  • Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale, scissors, box cutter), frequent contact with water and various flowers
  • May occasionally be exposed to temperatures of approximately 35 F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
  • Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
  • Ability to learn design, proper handling, preparation, seasonality, and perishability of product.

Maintenance of fresh product and a clean shopping environment
  • Ensures floors are clear of debris at all times
  • Cleaning shelves, cases, and racking according to cleaning schedule
  • Maintains the eye-appeal of the department
  • Proper inventory control through pricing, labeling, watering, and stocking

Functional Requirement:
  • Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder, knives, scissors), frequent contact with water and various flowers
  • May occasionally be exposed to temperatures of approximately 35 F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
  • Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
  • Ability to learn design, proper handling, preparation, seasonality, and perishability of product

Daily supervision of store policies and procedures
  • Develop effective daily/weekly work plans
  • Adherence to Hornbacher's Food Safety Practices
  • Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
  • Providing performance reviews to floral department associates
  • Providing training and development opportunities for store associates
  • Calling in maintenance requests for floral department issues
  • Manage the department receiving, invoices, pricing, and inventory to ensure proper product control and that gross profit goals are met
  • Supervising, ordering, scheduling, and being responsible for the overall condition of the department

Functional Requirements:
  • Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (pallet jack, box cutter, shopping cart, ladder, computer, phone, intercom, Telzon, cardboard baler, garbage compactor, knives, scissors), frequent contact with water and various flowers
  • May occasionally be exposed to temperatures of approximately 35 F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
  • Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math, analyzing and planning, basic business acumen, and attention to detail
  • Ability to learn design, proper handling, preparation, seasonality, and perishability of product
JOB COMPETENCIES AND REQUIREMENTS:

People management skills
  • Training and development of associates to ensure competence in assigned tasks and to develop for advancement
  • Managing performance of associates
  • Recognizing coaching opportunities and utilizing skills to encourage growth
  • Encouraging active participation and cooperation within the store
  • Encourage individual & group effort toward providing the best service possible

Commitment to excellence
  • Actively seeking new ways of working to improve productivity
  • Developing existing competencies to a higher level
  • Seeking out learning opportunities to facilitate growth
  • Maintains cleanliness and eye-appeal of sales floor and back room
  • Inspecting department operations daily to ensure product availability, quality, pricing, proper merchandising, and service levels to maximize sales

Communication skills
  • Ability to Greet, Offer, & Thank all customers
  • Building strong channels of communication throughout the store
  • Communicating with customers on ways to deliver outstanding service
  • Addressing customer concerns and presenting mutually beneficial outcomes

Logical reasoning skills
  • Ability to multi task and prioritize business needs
  • Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service
  • Recognizing problems and the ability to solve them creatively and independently
  • Analyzing profit and loss statements

Experience
  • 1-2 years supervisory experience preferred
  • 3-5 years of floral experience preferred

*Must be able to work a variety of shifts; including nights, weekends, & holidays.

Why Work for Supervalu?

SUPERVALU Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. SUPERVALU serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, SUPERVALU has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we've been providing the best service to our customers for more than 135 years.

We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!

A GREAT PLACE TO GROW!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. SUPERVALU is an EO employer - M/F/Veteran/Disability. VEVRAA Federal Contractor.