Titan Machinery, Inc

Service Writer

Glyndon, Minnesota
Join our team!
Mar 13, 2018
Job Type

Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.

This position is responsible for the opening and closing of repair orders; ensuring all hours for the service technicians and their parts are billed correctly and promptly to the proper account; and that the complete job story has been written. Able to support the Store with vendor communications on items relating to the Service Department, including the tracking and submission of warranty claims for specified products as required.


  • Accurately and efficiently open and close of work orders
  • Maintain proficiency with all business systems
  • Maintain complete knowledge and understanding of the policies and procedures of the vendors
  • Assist with tracking product improvement campaigns
  • Assist the Service Technicians with the use of various support systems used by Titan and Vendors
  • Maintain the various tracking logs used by the Service department to manage their business
  • Maintain special tool inventory at the Store
  • Responsible for accurately and efficiently filing product warranty claims including follow-up to maximize warranty reimbursement
  • Other duties as assigned


  • Required:
    • 2 years experience in a related field
    • Able to provide quality work
    • Projects a positive image of self and store
    • Ability to think logically
    • Excellent verbal and written communication skills, along with a high level of computer literacy
    • Excellent organizational and multi-tasking skills
    • Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
    • Keen attention to detail and a high level of initiative and ability to work independently
    • Demonstrated strong decision making and problem solving skills
    • Safety-minded work habits
    • Ability to travel up to 20% of the time
    • Ability to perform in a fast-paced, stressful work environment
    • Ability to handle and resolve frequent interpersonal conflict
    • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
    • Exemplifies Titan Machinery's Core Values

  • Desired:
    • Associate's Degree in a related field
    • Knowledge of Accounting Procedures

What Titan Machinery Can Offer you:
• Health, Vision, and Dental
• HSA (Health Savings Account) FSA (Flexible Spending Account)
• 401(k)
• Life and Disability Insurance
• (PTO) Paid Time Off
• Paid Holidays
• EAP (Employee Assistance Program)
• Uniform Cost Sharing
• Tuition Assistance
• Tool/Equipment Allowance for Service Technicians
• Working for an equipment dealership that provides best-in-class service

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