Sanford Health

Patient Accounts Representative - PFS Collections

Bemidji, Minnesota
Join our team!
Mar 12, 2018
Job Type
This position will sit in Fargo, ND or Sioux Falls, SD.


Primarily concerned with the billing and collection of accounts receivable. Coordinates activities with third party agencies, insurance companies and patient. Engages in a program of follow-up on delinquent accounts. Responsible for the correct and accurate maintenance of records. Have initiative, common sense and the ability to use discretion and independent judgement in making decisions in varied situations as it relates to patient accounts. Be firm in a courteous and tactful manner in dealing with patients. Does follow-up on the Accounts Receivable Aging Analysis to make sure all accounts are being worked. Handles the calls from patients or responsible parties of accounts. Also, handles calls from individuals who may be entering the hospital at a future date. Responsible for all follow-up in connection with the collections of account balances due. This will include contacts by telephone with insurance companies and agents, other departments of the hospital, patients, etc. Collection notes will be reviewed at appropriate time intervals for determination of further collection action. This action may include telephone contact or computer generated collection letters. Maintenance of accurate information within the computer system to enable others to determine where the account is within the collection process. Will handle incoming telephone inquiries and incoming mail on all accounts within their responsibility. This will include the writing and typing of correspondence in answer to these inquiries. Will review accounts and determine when all collection efforts by the hospital have been exhausted and then refer the unpaid account on for further collection action with the collection agency. Will work closely with the collection agency in the correlation of the information to enable the collections agency to correctly deal with the accounts. The work day will be 90-95% spent on the phone either receiving calls, or making collections calls to patients, physicians, departments or insurance companies.


The Patient Accounts Representative will spend 90-95% of their day on the phone either receiving calls, or making collections calls to patients, physicians, departments or insurance companies. The hours for this position are Monday-Thursday 9:30-6:00 p.m. and Friday 8:30-5 p.m.


Minimum of a high school education, however, some trade course classes in accounting, business and communications would be very helpful in this position. Previous experience in billing preferred but not required. Call Center experience preferred. Must have ability to multitask.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-243-1372 or send an email to .

In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at or here for Spanish Version at .

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