Field Service Administrator

Description This individual is responsible for taking phone calls and emails from our customers and internal employee’s regarding field service needs. This individual will perform functions to support the work order process, including but not limited to, opening work orders accurately based on the machine and customer information ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will assist in processing customer, warranty and product improvement claims and handle communications with customers in a professional manner. 


Specific Duties Include:

• Handle warranty claims, including computation of charges, submission and follow-up.
• Maintain service department files and records. 
• Update customer profiles using equipment, hours, or other information from the customer work orders. 
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. 
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. 
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Requirements

• Strong computer skills
• Knowledge of service process and procedures
• Strong organizational skills
• Excellent oral and written communication skills
• Strong customer service skills
• General understanding of mechanical/technical terms preferred
• Strong ability to multitask 
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)