Administrative Assistant - One Call/One Connect

JOB SUMMARY

Provides administrative support and coordination activities for a team of people. Answering telephone, taking messages and answering routine questions. Maintaining master copies of company policy and procedure manuals; keeping them up-to-date. Typing and distributing memos, meeting minutes and presentations for staff. Maintaining vacation schedule and master schedule of whereabouts for staff.

POSITION RESPONSIBILITIES

The One Call Assistant supports the One Call Nurse with the coordination of next-level care and the timely transfer of patients to and from Sanford. The assistant will have a basic knowledge of EMTALA and Cobra laws. The assistant must have knowledge of computers, telephone functionality, fax machines, radios and will be given instruction on the telemedicine processes. Duties of this person will include but not limited to-answering incoming phone calls, answering ambulance radio reports, assisting with placement of patients, assisting with telemedicine checks with outlying facilities, helping to alert physicians and appropriate units of arrival times of incoming patients.

The person will assist the RN with phone calls, page on call physicians and providers so that they can participate in a discussion of a patient's needs. The actions will result in a consult to enable the referring provider to meet the patient's needs or the patient's transfer to the next level of care.

The assistant must have knowledge and understanding of medical terminology. Must have good communication skills to assist in the transfer of a patient from one facility to another. Must be organized and have ability to prioritize work, function under and handle stress and ability to do detailed work efficiently. Must have good interpersonal skills, strong communication skills and able to collaborate with other team members.

The assistant is a customer service representative for Sanford Health. This position requires an individual who consistently demonstrates empathy, understanding, compassion and kindness to our customers. Cannot show bias regardless of race, color, and culture, socio-economic, or physical or emotional condition. This employee must be able to maintain a calm and caring affect. Performs other One Call duties as assigned

QUALIFICATIONS

High school diploma or equivalent required. Training/experience as a Medical Assistant (MA), Emergency Medical Technician (EMT) or Health Unit Coordinator (HUC) is desired.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-243-1372 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .