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Customer Service Rep

Employer
Superior Industries, Inc.
Location
Morris, Minnesota
Salary
Medical, Dental, Vision Insurance, 401K match

View more

Industry
Manufacturing and Production
Role
Other
Job Type
Long-Term
Hours
Full Time

Job Details

PRIMARY FUNCTION
The primary function of the Customer Service Representative is to support customer service team with oversight and administration of Superior Equipment customer service, warranty issues, and supporting documentation.

PRIMARY ACCOUNTABILITIES

  • Able to uphold COMPANY Core Values
  • Promote and maintain Customer WOW with all interactions
  • Customers receive prompt and courteous response to questions and problems
  • Respond to initial calls within 1 hour or less
  • Place orders for replacement parts within 3 days
  • Internal departments receive regular feedback on process and product improvements gathered from customers
  • Identify support material required for part replacement, servicing, troubleshooting and training

REQUIRED SKILLS

  • Thorough understanding of Superior’s Warranty terms and conditions
  • Able to hold crucial conversations with customers about potentially sensitive topics
  • Superb organizational skills
  • Professional (customer oriented) and effective communication, both written and orally
  • Proficient with email, spreadsheet, and word processing software
  • Familiar with navigation of ERP system, including Customer Service and Warranty modules

PRIMARY TASK

  • Field incoming warranty and service calls
  • Complete call reports and internal documentation to process service and warranty claims
  • Maintain files on all active service concerns for quick reference and use by other personnel
  • Generate materials to facilitate service and repair jobs
  • Assist the Quality Manager with identifying and solving field problems
  • Facilitate a quick and efficient resolution to all service and warranty concerns
  • Develop necessary supporting documentation for installation, troubleshooting and training
  • Deliver training to internal and external customers

Company

We are one company comprised of three divisions: Superior Industries, Westmor Industries and Hancock Concrete. We are filled with hard-working employees who thrive in a fast-growing and fun-loving culture. As an employee of the Superior Industries family, you will enjoy the following benefits:

  • Weekly paychecks
  • On-the-spot bonuses
  • Paid time off and holidays
  • Night shift differential
  • $125 annual boot reimbursement
  • Complete insurance package: medical, dental, vision, life insurance, disability plans, and a flex offering
  • 401k match up to 5%

Learn more about Westmor Industries
Learn more about Hancock Concrete

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