District Service Manager (Compact Construction Equipment)
- Employer
- Doosan Bobcat North America
- Location
- Memphis, TN
- Salary
- Join our team!
View more
- Industry
- Skilled and Trades
- Role
- Manager
- Job Type
- Long-Term
- Hours
- Full Time
Job Details
Job Information
The District Service Manager (DSM) represents Bobcat Company at the dealership/customer level. They are responsible for maintaining good relations between Bobcat Company, our Dealer Channel and the end users of our products. DSM’s assist our dealers in their efforts to provide top quality service and are responsible for developing our dealer’s product support capabilities. They also focus on dealer development with regards to best practices to improve the dealership’s service department efficiencies and profitability. Much of what the DSM does is focused on customer retention, which translates to increased market share due to repeat sales. Location : Candidate should currently reside in the Region, such as the Memphis, TN area, in order to best serve assigned territory of Indiana, Tennessee, Arkansas, Northern Mississippi and Louisiana.
Role & Responsibility
Dealer Management
- Responsible for evaluation of the Dealership through the annual completion of the Dealer Service Review and dealer commitment process. This is used to establish and monitor action plans that are agreed upon by the dealer principal to support continuous dealer improvement.
- Assist Account Managers in initial capability evaluation of potential new dealerships.
- Assist new dealers in setting up their parts/service departments to assure that the dealer has a clear understanding of Company Policies and Procedures.
- Regarding existing dealerships; routine discussions which are aimed at improving and maintaining levels of performance, follow up on Dealer Service Review and dealer upgrade process. Action plans are established and implemented with input from Account Manager.
- Organization of training classes to upgrade Dealer Service technicians in basic skills, new products and changes in system technologies. Development of dealers to have independent customer training capabilities covering old and new equipment. Advise dealer sales staff in proper service and maintenance of all Bobcat products.
- Evaluate and act on requests from dealers regarding commercial policy adjustments which are outside of normal warranty guidelines.
Customer Service
- Responsible for direct communications with dissatisfied customers to resolve complaints fairly and equitably.
- Provide complaint resolution feedback and documentation to formally close any open complaints.
- Maximize the team effort by being available to assist in any situation requiring technical support or feedback to make a fair and equitable decision involving dealerships and/or end-users.
Job Requirement
- Bachelor's Degree in Engineering, Business, Management preferred; Technical/Associate degree and/or extensive related experience required
- 3+ years of experience in the product support field
- Strong mechanical skills and equipment troubleshooting experience
- Excellent interpersonal and communication skills
- Effective negotiation skills
- Ability to make sound, timely decisions
- Strong time management skills and priority focus
- MS Office Suite proficiency
- Travel required: 50 – 75%
- Location: Candidate should currently reside in the Region, such as the Memphis, TN area, in order to best serve assigned territory of Indiana, Tennessee, Arkansas, Northern Mississippi and Louisiana
The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263.
Nearest Major Market: Memphis
Company
Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.
How do different cultures play a part in your organization?
Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.
What skills, education, and experiences does your ideal candidate(s) have?
•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.
How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.
Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now
What do you feel candidates need to know about the company before applying?
Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.
Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.
- Website
- https://www.bobcat.com/na/en/company/careers
- Location
-
North Dakota
United States
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert