Applications Support Analyst - Provider & Payor Relations
- Employer
- Sanford Health
- Location
- Sioux Falls, South Dakota
- Salary
- Join our team!
View more
- Industry
- Financial Services and Banking
- Role
- Business Analyst
- Job Type
- Long-Term
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Job Details
Job Title: Applications Support Analyst | Provider & Payor Relations | Sioux Falls
City: Sioux Falls
State: South Dakota
Department *: * Provider & Payor Relations
Job Schedule: Full Time
Shift: Days
Hours Per Shift: 8 hr
JOB SUMMARY
Responsible for the configuration and maintenance of provider contracts and provider network entry in claims payment system.
Troubleshooting claims processing issues as related to payment of claim.
Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Must be comfortable managing change with excellent problem solving skills. Requires time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Must have good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations.
POSITION RESPONSIBILITIES
Provides day-to-day application support; handles updates, problems and failures. Troubleshoot program and system malfunctions to restore normal functioning. Assists in detailed project plans including cost, schedule, and resource requirements. Monitors effectiveness of support processes; recommends improvements. Develops live and media-based instructional programs using proper training methods. Works with team to identify and remove obstacles to change. Performs ad hoc testing on recently developed applications or application components. Receives, verifies and dispatches the full spectrum of service requests. Prepares and analyzes defect-tracking reports on existing applications. Illustrates problems, opportunities and methods for improving existing business processes.
QUALIFICATIONS
If applicable, IT certification must be obtained within six months of date of hire and within three attempts of certification testing. Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .
City: Sioux Falls
State: South Dakota
Job Function: Health Plan
Job Schedule: Full Time
Shift: Days
Req Number: req20193
City: Sioux Falls
State: South Dakota
Department *: * Provider & Payor Relations
Job Schedule: Full Time
Shift: Days
Hours Per Shift: 8 hr
JOB SUMMARY
Responsible for the configuration and maintenance of provider contracts and provider network entry in claims payment system.
Troubleshooting claims processing issues as related to payment of claim.
Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Must be comfortable managing change with excellent problem solving skills. Requires time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Must have good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations.
POSITION RESPONSIBILITIES
Provides day-to-day application support; handles updates, problems and failures. Troubleshoot program and system malfunctions to restore normal functioning. Assists in detailed project plans including cost, schedule, and resource requirements. Monitors effectiveness of support processes; recommends improvements. Develops live and media-based instructional programs using proper training methods. Works with team to identify and remove obstacles to change. Performs ad hoc testing on recently developed applications or application components. Receives, verifies and dispatches the full spectrum of service requests. Prepares and analyzes defect-tracking reports on existing applications. Illustrates problems, opportunities and methods for improving existing business processes.
QUALIFICATIONS
If applicable, IT certification must be obtained within six months of date of hire and within three attempts of certification testing. Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .
City: Sioux Falls
State: South Dakota
Job Function: Health Plan
Job Schedule: Full Time
Shift: Days
Req Number: req20193
Company
Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.
Company info
- Website
- http://sanfordhealth.jobs/
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