Financial Counselor (1.0 FTE)

Duluth, MN
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Jun 08, 2018
Job Type
Building Location: Business Service Center

Department: 46180 Financial Clearance Department

Job Description: Provides Financial Counseling services to patients prior to their services at Essentia Health. The representative provides financial counseling to patients regarding estimated self-pay liability, pre-service payment requirement, payment options, programs available, payment negotiations and resolution of prior self-pay balances in order to maximize pre-service collections. This Position requires high level of professionalism, excellent problem solving & communication skills, ability to learn and understand insurance websites. Requires high degree of critical thinking, problem solving and independent decision-making skills. This is a complex, patient contact position which provides a wide range of services oriented towards gathering patient information insurance/guarantor and securing payment prior to services. The representative creates a price estimate based on insurance coverage for anticipated services for future care. Position requires excellent customer service skills. Exhibits and promotes a full understanding of customer service philosophy: stressing the importance of making a positive impact upon customers.

•\tTwo (2) years of experience
\tAt least One (1) year of experience in collections
\tAt least One (1) years of experience in custom service

Education Qualifications:



FTE: 1

Shift Rotation: Day Rotation (United States of America)

Shift Start Time: Varies

Shift End Time: Varies

Weekends: No

Holidays: No

Call Obligation: No

Union: DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline: 06/14/2018 11pm

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