Service Troubleshooter Coordinator
- Employer
- Doosan Bobcat North America
- Location
- Gwinner, ND
- Salary
- Join our team!
Job Details
Job Information
Use knowledge of past and present Bobcat products to provide technical assistance to dealer personnel to get customer machines properly diagnosed and fixed. Provide the Product Service staff with daily feedback on current or new developments in the field to aid in quick resolution of emerging field problems. Keep updated on New Product offerings, identify training gaps/needs for department, and assist in getting equipment and material for training. Maintain library of trouble shooting best practices (knowledge based articles).
Role & Responsibility
Technical Assistance
- Provide written and verbal assistance to Bobcat dealerships to help them to repair Bobcat products in the most efficient manner, to ensure high customer satisfaction.
- Keep the Product Service Manager and Service Specialist informed of incoming information relative to machine quality and emerging issues.
- Review manuals, instructions and technical information for accuracy; request updates as needed.
- Assist the Warranty group in evaluating failures and questionable claims.
- Assist the Warranty group in establishing realistic suggested service times.
- Communicate with OEM attachment and component vendors when researching field problems.
- Recommend products that require more training.Help set up the training for Service staff.
Communication and Follow-Up
- Keep Engineering, Manufacturing, Field Service and other internal staff informed on current problem trends.
- Ensure, through communication and follow-up, that Bobcat Company maintains its leadership position in the compact equipment market.
- Review and update knowledge based articles; publish best practices to dealers and internal staff for troubleshooting common problems.
Job Requirement
- Associate’s Degree in a technical field or equivalent experience.
- Mechanical, hydraulic and electrical systems knowledge.
- Experience with reading schematics.
- Knowledge of Bobcat Company products.
- Good communication and interpersonal skills.
- MS Office experience.
- Minimum of 2 years’ experience.
The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263.
Nearest Major Market: North Dakota
Nearest Secondary Market: Bismarck
Company
Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.
How do different cultures play a part in your organization?
Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.
What skills, education, and experiences does your ideal candidate(s) have?
•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.
How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.
Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now
What do you feel candidates need to know about the company before applying?
Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.
Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.
- Website
- https://www.bobcat.com/na/en/company/careers
- Location
-
North Dakota
United States
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