Manager of Technical Support
- Employer
- Altru Health System
- Location
- Grand Forks, ND
- Salary
- Join our team!
View more
- Industry
- Office and Administration
- Role
- IT
- Job Type
- Long-Term
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Job Details
Experience
The Manager of Technical Support is responsible for managing the delivery of services as outlined in IT Strategic Plan by providing an information technology and support infrastructure that is responsive, secure, and highly available. The Manager will collaborate as a member of IS Leadership Team and effectively manage technical initiatives and ensure that Technical Support Goals and Objectives are successfully met.
The position manages, develops, and oversees daily operations including achieving operating and capital budgets, coding for maximum reimbursement, appropriate billing practices and service delivery to stakeholders. Position oversees all human resource functions to include hiring, training, performance reviews and recognition and reward. Develops and champions department performance and behavioral standards and works to continually improve quality of services. Ensures compliance with all regulatory requirements and holds leaders and staff accountable for meeting goals. Utilizes and applies quality process improvement principles in achieving administrative responsibilities.
Job Dimension & Assigned Areas
Leader will have direct accountability for managing resources through proper budgeting, planning, utilization, evaluation and corrective action in accordance with established policies, procedures and practices for the following assigned departments and/or other primary areas of responsibility: IT Technical Support and IT Service Center
Education & Experience
Degree/Diploma
Program of Study
Required/Preferred
Bachelor's
Information Systems
Or
Bachelor's
Related Field
Required
Master's
Related Field
Preferred
Experience
Experience
Required/Preferred
A minimum of 3 years of related experience
Required
Knowledge & Skills
Title
Required/Preferred
Demonstrates the ability to effectively communicate both verbally and in written format.
Required
Experience in goal development and implementation, and directing daily staff functions.
Required
The Manager of Technical Support is responsible for managing the delivery of services as outlined in IT Strategic Plan by providing an information technology and support infrastructure that is responsive, secure, and highly available. The Manager will collaborate as a member of IS Leadership Team and effectively manage technical initiatives and ensure that Technical Support Goals and Objectives are successfully met.
The position manages, develops, and oversees daily operations including achieving operating and capital budgets, coding for maximum reimbursement, appropriate billing practices and service delivery to stakeholders. Position oversees all human resource functions to include hiring, training, performance reviews and recognition and reward. Develops and champions department performance and behavioral standards and works to continually improve quality of services. Ensures compliance with all regulatory requirements and holds leaders and staff accountable for meeting goals. Utilizes and applies quality process improvement principles in achieving administrative responsibilities.
Job Dimension & Assigned Areas
Leader will have direct accountability for managing resources through proper budgeting, planning, utilization, evaluation and corrective action in accordance with established policies, procedures and practices for the following assigned departments and/or other primary areas of responsibility: IT Technical Support and IT Service Center
Education & Experience
Degree/Diploma
Program of Study
Required/Preferred
Bachelor's
Information Systems
Or
Bachelor's
Related Field
Required
Master's
Related Field
Preferred
Experience
Experience
Required/Preferred
A minimum of 3 years of related experience
Required
Knowledge & Skills
Title
Required/Preferred
Demonstrates the ability to effectively communicate both verbally and in written format.
Required
Experience in goal development and implementation, and directing daily staff functions.
Required
Company
Do what you love. Make a difference. Join our team of over 4,000 health professionals and support staff committed to caring for the region for more than 100 years.
At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician-led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.
If reasonable accommodation is needed to apply or interview for a position, please contact careers@altru.org or 701.780.5123.
Company info
- Website
- http://www.altru.org/careers/
- Telephone
- 701-780-5123
- Location
-
Grand Forks
North Dakota
US
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