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Manager of Technical Support

Employer
Altru Health System
Location
Grand Forks, ND
Salary
Join our team!

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Industry
Office and Administration
Role
IT
Job Type
Long-Term

Job Details

Experience

The Manager of Technical Support is responsible for managing the delivery of services as outlined in IT Strategic Plan by providing an information technology and support infrastructure that is responsive, secure, and highly available. The Manager will collaborate as a member of IS Leadership Team and effectively manage technical initiatives and ensure that Technical Support Goals and Objectives are successfully met.

The position manages, develops, and oversees daily operations including achieving operating and capital budgets, coding for maximum reimbursement, appropriate billing practices and service delivery to stakeholders. Position oversees all human resource functions to include hiring, training, performance reviews and recognition and reward. Develops and champions department performance and behavioral standards and works to continually improve quality of services. Ensures compliance with all regulatory requirements and holds leaders and staff accountable for meeting goals. Utilizes and applies quality process improvement principles in achieving administrative responsibilities.

Job Dimension & Assigned Areas

Leader will have direct accountability for managing resources through proper budgeting, planning, utilization, evaluation and corrective action in accordance with established policies, procedures and practices for the following assigned departments and/or other primary areas of responsibility: IT Technical Support and IT Service Center

Education & Experience

Degree/Diploma

Program of Study

Required/Preferred

Bachelor's

Information Systems

Or

Bachelor's

Related Field

Required

Master's

Related Field

Preferred

Experience

Experience

Required/Preferred

A minimum of 3 years of related experience

Required

Knowledge & Skills

Title

Required/Preferred

Demonstrates the ability to effectively communicate both verbally and in written format.

Required

Experience in goal development and implementation, and directing daily staff functions.

Required

Company

Do what you love. Make a difference. Join our team of over 4,000 health professionals and support staff committed to caring for the region for more than 100 years.

At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician-led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.

If reasonable accommodation is needed to apply or interview for a position, please contact careers@altru.org or 701.780.5123.

Company info
Website
Telephone
701-780-5123
Location
Grand Forks
North Dakota
US

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