License Clerk

Full Time $17.17+ per hour. Vacation and Sick time plus Insurance Benefits Must have HS Diploma and 3 Yrs Customer Service Experience Keyboarding and Cash Transaction Skills a plus!

Provide quality service to collect taxes and fees for the State of Minnesota and Douglas County in regard to motor vehicle (title/registration), driver's license, and a variety of Department of Natural Resources (DNR) transactions.

This position is responsible for performing a wide variety of customer service duties including cash receipting, processing of documents, and other general office duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of those specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
*Accepts and processes applications for various licenses, permits, transfers, registrations, and filings.
*Responds to telephone and walk-in inquiries.
*Reviews legal documents to ensure accuracy and completeness and processes, as required by law.
*Makes accurate copies of recorded legal documents.
*Prepares materials, reports, forms and other written/visual information.
*Enters pertinent data into computer accurately for efficient retrieval of requested document.
*Computes and processes payments; balances receipts and fees.
*Processes mailings and other correspondence.
*Assists with daily inventory/stocking of license plates, stickers and other state supplied materials.
*Reliable, predictable attendance and punctuality.
*Complies with all rules and policies in order to maintain a safe work environment.


MINIMUM QUALIFICATIONS:

Education
*High school graduate or equivalent.

Experience
*At least three years of customer service experience with majority of time spent dealing with customers face-to-face.
*Previous experience in a position that handled money including making change on a regular basis.
*Previous experience in a position that utilized computer skills including data entry and internet navigation, OR the completion of one year post-secondary education which would provide the same skills.

Licenses and Other Requirements:
*Ability to become a certified title clerk through the State of Minnesota in the time frame required by the employer and maintaining such access to DVS records.
*Must pass MN Commissioner of Public Safety criminal history background check. This includes BCA and FBI criminal history records in addition to other federal and state repositories.
*Must be a verifiable US Citizen.

KNOWLEDGE, SKILLS, ABILITIES, & QUALITIES
*Ability to complete work accurately and timely.
*Ability to effectively communicate verbally and in writing.
*Ability to respond to public inquiries in a respectful, courteous and helpful manner.
*Ability to be tactful and adept in dealing with a wide variety of people.
*Ability to understand and explain instructions, policies, statutes, rules, procedures and systems to the general public.
*Ability to maintain and demonstrate working knowledge of existing and changing laws and guidelines.
*Ability to organize and prioritize work within limited time lines and multitask.
*Ability to work independently on a variety of assignments.
*Knowledge and understanding of standard office practices and procedures.
*Knowledge of basic accounting principles, practice, and procedures;
*Ability to prepare written and statistical reports.
*Ability to follow instructions, adhere to schedules and perform work assignments;
*Ability to work with data in a confidential manner.
*Ability to adapt to a changing work schedule.

DESIRABLE QUALIFICATIONS
*Previous experience as a bank teller or similar type work.
*Previous experience working in a license bureau/motor vehicle office.
*Previous experience licensing vehicles.

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EOE