Guest Services Representative II

The Guest Service Representative provides concierge services for lodging, meals and transportation options to families and visitors; acts as a receptionist; answers questions for visitors and patients; greets and checks in family members utilizing the Family Waiting Room; directs and/or escorts patients and visitors to their destination; acts as a resource for families by answering questions and directing as needed; instills a sense of calm and makes families feel welcome; contacts appropriate discipline if a family requires additional support; updates and maintains religious reports and lists; assists physicians and staff in locating families for updates; contacts departments for patient updates; responds to all emergencies/alarm systems for Altru Health System; handles all communications promptly and courteously; reaches on-call personnel; keeps records of answering service logs; proficiently uses all equipment; monitors entrance and allows night access; tracks 911 calls that are transferred to dispatch; makes change and balances cash drawer.

Required:
• High school diploma or equivalent.

• Demonstrated effective communication and interpersonal skills.
• Ability to multi-task and work in stressful situations.
• Basic computer skills.

PHYSICAL DEMANDS:

Standing Occasionally
Sitting Frequent - Constant
Walking Occasional - Frequent
Lifting/Carrying Sedentary Work (10# maximum)
Pushing/Pulling Sedentary Work (10# maximum)
Forward Bending Occasionally
Reaching Frequently
Squat/Crouch/Kneel Occasionally
Climbing None
Crawling None
Trunk Rotation Occasionally